Freight Forwarder based in Basildon is looking to recruit an Internal Sales Support Operator.
Salary £32k - £36k + commission
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Prospecting for business opportunities and support BDM’s and other staff members
* Proactively develop opportunities from customers, networks and agents
* Obtain relevant information from customers in order to complete quotations and supply best possible solution.
* Keep operational staff & Customers fully updated on pending orders that will need to be processed and space secured.
* Source buy rates where required and produce quotations from the system.
* Ensure all Quotations and costs are loaded onto computer system either by EDI or manually, checking for accuracy.
* Ensure all quotations are responded to and actioned in a timely manner
* Follow up on quotes with clients and agents and secure bookings.
* Be aware of company product, services, key selling points and general market knowledge.
* Develop constructive relationships with key customers and key partners/agents, resolving any concerns and ensuring corrective action is taken.
* Deliver new sales opportunities with overseas partners and agency networks in line with Strategic Sales campaigns and promotions.
* Maintain all records within company systems, with focus on sharing pertinent information with management and colleagues.
* Achieve or exceed key performance indicators set. These should be reviewed weekly and summarised monthly along with action plans for improvement for the following month, as appropriate.
* Propose events and activities to enhance APGL's connection with potential target customers and markets. Attend events, as appropriate and agreed.
* Complete weekly & month end routines as directed by your line manager.
ADDITIONAL DUTIES & RESPONSIBILITIES:
* Any other duties as required by management
KNOWLEDGE, SKILLS AND EXPERIENCE
* 4+ Years experience withing the freight industry preferable but not essential
* Preferably multi-modal experience (Air, Sea, Road) but not essential
* A pro-active attitude
* Excellent customer service skills
* Excellent communication skills
* Able to work and meet deadlines