Administration and Customer Service Support Executive Part-time: 10am – 2pm Monday - Friday (20 hours per week) £35,000 - £40,000 pro rata Hendon, North London – fully office based The role of Customer Services and Admin Support Officer will be a new hire for this tech company to become part of a growing company. This role will involve talking to with clients, suppliers and the public and providing a first class customer service approach, along with general office administration support. Key duties and responsibilities: First point of contact for customer service calls Support department to categorise service calls on first contact and allocate to the relevant departments Managing queries from clients and resolving where possible Support the Installations Manager to book Installations and Service Visits with clients Develop and maintain a good working relationship with both internal colleagues and external customers. Assist with measuring and improving the processes and procedures, including supporting the development of highly visible KPIs Support on general admin duties Skills and experience required: Previous Customer Service / Office management experience, ideally within a supervisory capacity Solid administrative skills Information collating and reporting Computer literate Highly organised and able to juggle different tasks Attention to detail Can do attitude and able to work on your own or as part of a team. Excellent communication and listening skills Have a friendly, outgoing and positive attitude Customer centric approach to all stakeholder both internal and external Take initiative and be a problem solver Be ambitious to grow with a growing company You will be working closely with your colleagues, and as such, you’ll be an excellent team player and a good communicator.