JOB
DESCRIPTION – GENERAL MANAGER
We
are Cornish Inns, a family run business of Pubs & Inns across Cornwall. We
pride ourselves on offering the best experience to our guests, from amazing
food & drink to the best service & atmosphere. We are constantly growing
& looking for the right people to join our team & create the perfect
Cornish experience.
JOB
PURPOSE
To run our
busy businesses & manage the BOH & FOH team to deliver the best
service, food, drink & accommodation for our guests. Motivating and training
the whole team to our high standards is key.
DUTIES
& RESPONSIBILITIES
Oversee and manage the
kitchen team, supported by the Head Chef, so that they are motivated and
prepared to deliver the best quality food in our pubs safely and to our standards.
Manage the FOH team with the
support of the Assistant Manager and shift supervisors (where applicable).
Ensuring all team members are trained & motivated to deliver their role.
Communicate
and work well with the team to ensure the delivery of great quality food, drink
and service to our guests.
Deal with guest queries and
complaints quickly and professionally (i.e. allergen information).
Reporting into the business
owners (at Director level), you will teach, guide and manage the team. With the
support of the Head chef and kitchen team you will train the FOH team to ensure
they are menu and service cycle trained.
You will manage the balance of
responsibilities around the business, from preparing and publishing the rotas,
to understanding and managing your budget and ensuring your labour spend is in
line whilst delivering excellent service.
At the start of each shift
you will review bookings and brief the team, and ensure all areas of the
business are prepared.
You will work closely with
the Head Chef to ensure the kitchen is running smoothly and that our menu is
delivered to the highest standards.
The role will allow you to
develop your management and motivational skills and the best way to learn is to
always ask questions throughout your shift and encourage your team to do the same.
Being a small team, you will be required to carry out a number of different
tasks as detailed above. You are responsible for resolving any guest complaints,
issues or conflicts. You should strive to train your team to be able to manage
complaints and issues so that the level of service is always consistent.
Our menu changes daily, based
on locally sourced, seasonal Cornish ingredients. You will work closely with your
Head Chef to source, develop & cost your menu to ensure it reflects our quality
standards.
You are ultimately responsible
for the smooth running of the business, with the support of the directors and
your team. A performance based bonus will be available & agreed at the
start of your employment.
Our Practices
Ensure
all of the team are following all processes, recipes and procedures to the
correct standard.
Take pride
to ensure the teams are maintaining our standards across all areas of the
business.
Set up and
closedown the business to our standards. Complete daily and weekly business
checks. Keep up to date with current promotions and new products.
Work
safely with the team and report any maintenance issues to directors. Complete
all appropriate company documentation, due diligence records and key tasks, on
every shift.
Maintain personal knowledge
by completing in-house training, online eLearning and workbooks.
Always adhere to all brand
standards, company policies and procedures.
Carry out management team
requests and brand instructions.
Drive for Results
Driven to
exceed business targets for self and team balancing the need for results and
quality standards.
Communicating with Clarity
Communicates clearly and
articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
Operates well under pressure,
using initiative and remaining positive when confronted with problems. Leads the
team.