Job Advert
Are you passionate about sales and lettings within the housing sector?
Torus Group are looking for a motivated Sales and Lettings Coordinator to join our dynamic Torus Developments team, with
opportunities to work across St. Helens, Warrington, Liverpool, and on-site locations.
Reporting to the Sales Team Leader, you will play a crucial role in supporting the delivery of Shared Ownership, Outright sales
and Rent to Buy properties.
This is an exciting opportunity to be part of a fast-paced and expanding sales programme, where your efforts will help maximise
income, improve turnaround times, and meet performance targets.
If you are driven by the desire to deliver exceptional service, seek personal growth, and thrive in a collaborative team
environment, we invite you to apply and help shape the future of housing with Torus.
A full driving license is essential, along with access to a personal vehicle.
Responsibilities:
* Responsible for a portfolio of properties, ensuring that sales & lets are achieved efficiently and in accordance with policies
and procedures.
* Lead in the commissioning of sales offices and show homes.
* Deal promptly with customer requests for information and maximize opportunities to engage with potential purchasers.
* Manage leads from various sources, arrange property viewings, assess eligibility, and qualify applicants following an
affordability assessment.
* Progress leads through to reservation/referencing and legal instruction/sign-up within agreed targets.
* Responsible for the administration of sales files, taking reservation payments, approving mortgage offers, and completion
statements.
* Ensure all marketing literature and development price lists are updated as required.
* Administer Help to Buy applications and ensure that all documentation required for qualification is secured and validated.
* Carry out competitor analysis and advise on strategies to keep the Group ahead of competitors.
* Contribute to design, specification, tenure, product mix, and pricing strategies for proposed sales schemes.
* Develop individual scheme marketing plans with the Sales and Marketing Officers to ensure that marketing campaigns reach the
relevant target audiences. Promote appropriate products and incentives to secure off-plan reservations. Monitor the scheme
marketing budget.
* Ensure unsold stock plots are maintained and standards are kept high to meet customers’ expectations.
* Keep up to date with government changes in legislation and the introduction of new products/tenures.
* Carry out duties with full regard to and in accordance with the Consumer Credits License, GDPR, and other relevant legislation.
Skills & Experience:
* Evidence of and commitment to continual professional and personal development
* Experience of working in a target driven/commercial environment
* Experience of property sales, ideally in the new homes sector
* Track record in delivering services which have resulted in measurable business benefits
* Knowledge of affordable home ownership products
* Proven ability to achieve sales and deliver excellent customer service
* Evidence of operating collaboratively to take collective responsibility for overall performance
* Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.
* Ability to use CRM software e.g. KPro
Interview Process:
* Candidates will undergo in-person interviews, consisting of a case study exercise requiring verbal feedback and
competency-based questions.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
We reserve the right to close applications early if a sufficient number of applications are received.