Fulfilment Assistant Reed is working exclusively with a Maidstone client, offering a fantastic opportunity to join a dynamic team where excellence and innovation are at the forefront of our sector. We are seeking a dedicated Fulfilment Assistant to contribute to our financial operations and ensure seamless processing of sales transactions. Key Responsibilities: Identify, process, and allocate daily sales receipts. Update available credit in the ordering system. Manage weekly merchant journals and bulk allocations. Monitor the accounts inbox and create cases in the CRM (Salesforce). Resolve Tier 2 customer queries via phone and email. Collaborate with the team to achieve timely month-end closure. Perform ad-hoc administrative duties, including: Downloading and dispatching sales invoices to customers by email. Uploading sales invoices via customer portals, e.g., Ariba. Providing bespoke customer care. Handling Certificates of Residence applications. Assisting with auditor enquiries. Ensure compliance with company policies and procedures, including information security. Undertake additional responsibilities as required. Manage filing and archiving tasks. Person Specification: Essential: Relevant and demonstrable experience in the full range of sales ledger processes. Ability to prioritise tasks and work with accuracy. Strong MS Office skills. Advanced Excel skills, including creating and editing formulas, sorting cell ranges, creating pivot tables and charts, and linking data. Good communication skills, both written and verbal. Hands-on, flexible approach with a can-do attitude. Desirable: Level 3 AAT qualification or equivalent/qualified by experience. A second European language would be advantageous. Further Job Details Contractual hours: 37.5 hours per week Reports: This role does not have people management responsibilities. Travel: Occasional Flexible working : We are hybrid working and would consider remote working with occasional office visits or other flexible working arrangements as long as you permanently reside in England Equal opportunities, diversity and inclusion: We are an equal opportunities employer committed to diversity and inclusion and have a zero-tolerance approach towards bullying and harassment. Right to work: For your application to be considered, you must have a current right to work in UKBackground checks: Due to the trusted nature of our business, you will be required to undertake identity and background checks, including criminal record checks and qualifications, and periodic reviews of trustworthiness. Y