Contents Location About the job Benefits Things you need to know Apply and further information Location Dundee, Glasgow About the job Job summary Our Applications & Platforms branch, located in our Chief Digital Office, has responsibility for the divisions internal Digital Delivery Management function. This function provides end to end technical delivery management services that ensure technical elements of change projects and initiatives are delivered. A principal application operations engineer owns the application strategy and leads on resourcing, learning and development for their team. At this role level, you will: Have expert technical understanding. Be accountable for vendor and supplier management. Potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business). DDaT Pay Supplement This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus. Job description Manage configuration items, related information, service compliance and risks. Ensure the correct implementation of standards and procedures. Identify capacity issues, and stipulate and instigate the required changes. Initiate remedial action - deal with high impact, complex change requests. Ensure that release policies, procedures and processes are applied. Analyse current processes, and identify and implement opportunities to optimise them. Lead and develop a team of experts to deliver service improvements. Help to evaluate and establish requirements for the implementation of changes by setting policy and standards. Lead the investigation and resolution of incidents. Take accountability for issues that occur and be proactive in searching for potential problems. Achieve excellent user outcomes. Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library), or comparable ITSM Framework. Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage ITIL or relevant best practice for the management of all services to protect availability of service i.e. Change Enablement, Problem Management, Incident Management, Business Continuity. Ensure that the right actions are taken to investigate, resolve and anticipate problems. Co-ordinate the team to investigate problems, implement solutions and take preventive measures. See the bigger picture by taking groups of services and investigating how to get the best of underlying services. Understand the direction of future technologies. Deliver a model to support and maintain those future technologies and any databases that coexist in the current environment. Show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape. Manage testing activities within development or integration activities. Manage risks and take preventative action when risks become unacceptable. Manage customer relations. Collaborate with user researchers and can represent users internally. Explain the difference between user needs and the desires of the user. Champion user research to focus on all users. Prioritise and define approaches to understand the user story, guiding others in doing so. Offer recommendations on the best tools and methods to use. Person specification Success Profiles We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements. Essential Experience Can communicate with stakeholders at all levels. A champion for innovation with the ability to convey the benefits, risks, options and strategic operational considerations of Digital solutions and their technical design, to technical and non-technical senior stakeholders. This includes explaining the impact of any technical decisions on the sustainability of the solution. Demonstrable expert knowledge and practical use of Systems Development Lifecycle (SDLC), to identify and deliver innovative continuous service improvement initiatives and new technologies which deliver improvement, reduce costs and deliver additional value to business users. Evidence of delivering continual service improvement; willing to challenge established practices, using evidence to deliver a better service to the business as a whole. This will include a vision for streamlining processes and reducing costs to ensure focus on delivering support for new business critical technologies. Demonstrable experience of the delivering large corporate scale Digital projects and programmes. Technical/Professional Skills This role is aligned to End User Computing Manager within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations - Application operations engineer - Government Digital and Data Profession Capability Framework. We will assess you against the following technical skills during the selection process: Availability and capacity management - (Level: Practitioner) Continual service improvement - (Level: Practitioner) Incident management - (Level: Practitioner) Problem management - (Level: Practitioner Service focus - - (Level: Practitioner Service management framework knowledge - (Level: Practitioner) Technical specialism - (Level: Expert) Technical understanding - (Level: Practitioner) User focus - (Level: Practitioner) Behaviours Leadership (Level 4) Delivering at pace (Level 4) You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours Benefits Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable. A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk. Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working. Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme. Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7. Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them. Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport. Things you need to know Selection process details Expected Timeline (subject to change) Sift w/c 20th January 2025 Interview w/c 17th February 2025 Location In Person in either Dundee or Glasgow To apply please submit an application form by clicking on the Apply at Advertisers Site button. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Resourcing Team Email : recruitmentsocialsecurity.gov.scot Telephone : 08001577194 Recruitment team Email : recruitmentsocialsecurity.gov.scot Further information https://www.socialsecurity.gov.scot/jobs/how-to-make-a-great-application Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail