CUSTOMER SERVICE TEAM LEADER
Salary: £27,872
Location: Warrington - fully onsite role
Contract: Perm
Shift pattern: Any 5 days from 7 in a week, 8-hour shifts (40hr week). Weekend work and late-night working (up until 9pm) will be required on a rotational basis.
Keywords: Customer Service, Team Leader, Management, Performance Management, Coaching, Feedback
An exciting opportunity has arisen for a Customer Service Team Leader in Warrington. This role offers the chance to work in a fast-paced environment, managing quality and service provided to customers and colleagues across various business areas. The successful candidate will play an active role in encouraging team development, personal skills, and knowledge. This position is perfect for someone who thrives in a demanding and challenging environment while maintaining a focus on delivering best-in-class customer interactions.
* Fast-paced working environment
* Opportunity for personal and professional growth
* Focus on delivering best-in-class customer interactions
What you'll do:
As a Customer Service Team Leader, you will be at the forefront of managing the quality of service provided to both customers and colleagues. You will have an active role in monitoring performance against agreed frameworks and SLAs, managing absences ...