The Customer Due Diligence Team sits within our Risk Operations function, as part of the Customer Operations department.
We interact with customers daily and collaborate with stakeholders across the business, including Customer Support, Key Account Management, Safer Gambling, Fraud, Retail and Compliance.
The team carry out and document detailed investigations and analysis of individual customer accounts to identify potential financial crime, counter terrorist financing, identify and prevent gambling harm and to ensure we remain compliant with regulatory obligations in the relevant jurisdictions.
What you’ll be doing:
* Generate reporting and undertake in-depth transactional and behavioural reviews on customer accounts, build customer profiles using internal and open sources, both in online & retail environments and then recommending the next course of action.
* Assess the risks of money laundering, terror financing, affordability and gambling harm against the relevance, validity and legitimacy of information and documentation gathered on customer accounts.
* Interact with customers across phone, email or chat to facilitate a positive and frictionless customer experience, undertaking detailed conversations to understand how customers are funding their activity.
What we're looking for:
* Demonstrate a logical and structured thought process to facilitate sound decision-making and justification for your cases.
* You will have experience working with both customers and colleagues within a fast-paced environment, have confidence in making decisions and be able to justify recommendations to management teams.
* You’ll provide a great customer experience throughout the CDD & Affordability process, whilst also ensuring that work is completed to a high standard and service level agreements are met for all cases.
* Strong analytical skills and attention to detail.
* Ability to process information effectively and present findings clearly and concisely.
* Competent with IT systems and applications.
* Previous experience working in a similar industry/environment would be advantageous, along with exposure to AML.
Shifts will fall between 8am and 8pm (UK Time), Mon - Sun, (weekend operating times are 8am - 5pm - UK Time) Working 5 out of 7 days. This also includes working at peak events and some bank holidays. Candidates must be fully flexible between these operating times.
Training will be office based for the initial 2 weeks then continue as hybrid.
What's in it for you:
* Flexible ways of working – home or office, it’s your choice!
* £1,000 learning fund
* Unlimited holiday
* Twice-yearly bonus (with part of it guaranteed)
* Pension contribution scheme
* Private healthcare
* Access to thousands of Udemy courses
* Invest via the Company Sharesave Scheme
* 16 hours paid volunteering time per year
About Paddy Power:
Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world. Now part of the UK & Ireland region of Flutter – we are joined by the likes of Betfair, PokerStars, Sky Betting & Gaming and tombola – we've never been bigger or better!
Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.
We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!
About Flutter
Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to use our significant scale and our challenger attitude to change our industry for the better.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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