Job summary We are a well-established practice with a list size of approximately 18700 patients. We are looking to recruit a dynamic and enthusiastic medical secretary to join our team of 4 secretaries. Main duties of the job Job summary: To provide a comprehensive and highly efficient secretarial service to GPs and teams within the practice. To communicate effectively with patients / carers regarding appointment and treatment related matters. About us Our multi-disciplinary team includes GPs, GP Registrars, Clinical Pharmacists, Practice Nurses, HCAs and Phlebotomists (& others). This is all supported by an extensive team of receptionists, secretaries and administrators. We are a large but friendly and supportive team and are looking for someone to enhance our hardworking and passionate team, helping to provide and maintain a high standard of care to our patients. Date posted 04 November 2024 Pay scheme Other Salary £21,965 a year 36 hrs/week Contract Permanent Working pattern Full-time, Part-time Reference number A2321-24-0011 Job locations Church Walk Eastwood Nottingham NG16 3BH Church Walk Eastwood Nottingham NG16 3BH Job description Job responsibilities Job Title: Medical Secretary The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and teams within the practice To communicate effectively with patients / carers regarding appointment and treatment related matters The post-holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the practice. Job Responsibilities: To provide secretarial support within the practice To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner To attend meetings and take minutes as required To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries To assist with the gathering of statistics and information when required To process medico-legal report requests Monitor daily tasks and complete tasks as required To type correspondence or other documents on behalf of the clinicians and managers To provide cover for members of the secretarial team during periods of sickness and annual leave To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate To liaise with other services (clinical and administrative) and practices and take action where appropriate Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters. To undertake referral processing for Patients attending the practice. Information Management Use IT templates and mail merge as required in order to generate letters. Job description Job responsibilities Job Title: Medical Secretary The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and teams within the practice To communicate effectively with patients / carers regarding appointment and treatment related matters The post-holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the practice. Job Responsibilities: To provide secretarial support within the practice To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner To attend meetings and take minutes as required To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries To assist with the gathering of statistics and information when required To process medico-legal report requests Monitor daily tasks and complete tasks as required To type correspondence or other documents on behalf of the clinicians and managers To provide cover for members of the secretarial team during periods of sickness and annual leave To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate To liaise with other services (clinical and administrative) and practices and take action where appropriate Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters. To undertake referral processing for Patients attending the practice. Information Management Use IT templates and mail merge as required in order to generate letters. Person Specification Qualifications Essential NVQ level 3-4. Previous Medical Secretarial or PA experience. IT literate. Excellent oral and written communication skills. Experience of Microsoft Office software. An understanding and adherence to strict confidentiality. Ability to work without direct supervision. Ability to work as part of an integrated multi-disciplinary team. Pleasant and articulate. Able to work under pressure. Ability to prioritise work to meet tight deadlines. Appreciation of equal opportunities issues i.e. minority groups. Desirable Formal Customer Service. Experience of SystmOne. Experience of working in NHS general practice/NHS. Experience of dealing with the public/patients. Knowledge of medical terminology. Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff. Digital dictation experience. Professional Telephone Etiquette. Audio Typing. Ability to input and retrieve data accurately on a computerised system. Ability to manage difficult situations. Ability to work unsupervised and use own initiative values and behaviours. Person Specification Qualifications Essential NVQ level 3-4. Previous Medical Secretarial or PA experience. IT literate. Excellent oral and written communication skills. Experience of Microsoft Office software. An understanding and adherence to strict confidentiality. Ability to work without direct supervision. Ability to work as part of an integrated multi-disciplinary team. Pleasant and articulate. Able to work under pressure. Ability to prioritise work to meet tight deadlines. Appreciation of equal opportunities issues i.e. minority groups. Desirable Formal Customer Service. Experience of SystmOne. Experience of working in NHS general practice/NHS. Experience of dealing with the public/patients. Knowledge of medical terminology. Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff. Digital dictation experience. Professional Telephone Etiquette. Audio Typing. Ability to input and retrieve data accurately on a computerised system. Ability to manage difficult situations. Ability to work unsupervised and use own initiative values and behaviours. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Eastwood Primary Care Centre Address Church Walk Eastwood Nottingham NG16 3BH Employer's website https://www.eastwoodprimarycarecentre.nhs.uk/ (Opens in a new tab)