Job Description - Head of IT Aftersales, Corporate Shared Functions, Logistics Centre and X-function Support, Automation, AI (MER0003FYD)
About Us
At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.
How you’ll play your part
We’re looking for a creative and innovative leader who excels at inspiring and motivating teams. You’ll bring a strong background in IT consulting and an in-depth understanding of business processes and strategy. You have proven experience in developing both IT strategies and comprehensive business plans, ensuring alignment between technology initiatives and overall business goals.
You possess a solid understanding of key automation technology trends, including advancements in AI and their practical applications, which enables you to drive innovative solutions within the organisation. Additionally, you are skilled in Agile project management methodologies, allowing you to lead projects efficiently and adaptively, ensuring swift and effective delivery in fast-paced environments.
You are a strategic thinker with a strong passion for cross-functional collaboration, adept at working closely with diverse stakeholders across the business. Exceptional communication skills are essential, enabling you to present ideas, strategies, and value propositions clearly and persuasively to internal teams. With proven negotiation expertise, you bring a successful track record in navigating complex negotiations to achieve mutually beneficial outcomes.
In this role, you’ll establish and manage the Applications Management and Support model, ensuring alignment with ITIL processes for software environments. You’ll manage and escalate operations and support for Local, Regional, and Central applications to ensure high availability and robust solutions. You will oversee the provision, integration, and automation of solutions, including local application changes and maintenance for MBUK legacy systems. Building and maintaining collaborative relationships with both Mercedes-Benz and external IT providers is essential to enhance service delivery and ensure compliance. Additionally, you will drive continuous improvement in Service Operations and Automation/AI to ensure stable operations and ongoing optimisation.
At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our policies and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
What’s in it for you
As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work-life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Who we are
Through the doors of Mercedes-Benz, you’ll find a passionate team working to deliver cutting-edge IT solutions that drive innovation and efficiency across our business areas. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.
We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete.
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.
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