Main area: Administration
Grade: Band 4
Contract: 48 months (Fixed Term to 31st September 2028)
Hours: Part time - 30 hours per week (Agile, multi-location (Merseyside, parts of Lancashire and Cheshire))
Job ref: 350-TWS6591175-A
Site: Knowsley Resource and Recovery Centre
Town: Whiston, Rainhill
Salary: £26,530 - £29,114 Pro-rata per annum
Salary period: Yearly
Closing: 29/11/2024 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities. We are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. We also welcome applications from reservists and ex-armed forces personnel.
Job overview
We are seeking an experienced, skilled, and dedicated Clinic Administrator to join the soon to be established multi-disciplinary Mersey Care Mood Clinic. Innovative ways of treating Mood Disorders is a feature of the Mental Health Research for Innovation Centre, a ground-breaking research facility, delivered as a partnership between Mersey Care and University of Liverpool.
As a core component of a dynamic multi-disciplinary team (MDT), you will have primary administrative responsibility to Mersey Care Mood Clinic (MCMC) and the senior MDT or service lead. The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.
A working knowledge of the Mental Health Act and experience of using Electronic Patient Records system is essential, and experience of working within a busy NHS clinic environment and knowledge of general/medical or legal terminology is advantageous.
Main duties of the job
Key responsibilities will include:
* Exercising judgement and knowledge in prioritising daily duties and tasks.
* Scheduling and prioritising all incoming work on a daily/weekly basis.
* Dealing with routine and non-routine correspondence.
* Acting as the first point of contact for all general internal and external telephone enquiries.
* Contributing to continuous improvement ensuring all tasks and processes are adding value to client’s care.
* Be a change champion; support other team members in the adoption or development of new systems, procedure, processes or technology.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can.
Detailed job description and main responsibilities
Please see attached job description and person specification for further details of this role or contact the recruiting manager for more information.
Person specification
Other
* Flexible approach to work to meet deadlines.
* Demonstrate an understanding of Health and Safety issues.
* Demonstrate a willingness to undertake further training.
Qualifications
* Possess a recognised typing/word processing qualification.
* Good standard of general education to include GCSE grade C or equivalent.
* NVQ Admin level 3 or working towards.
* ECDL or Microsoft Office Specialist qualification or working towards.
* AMSPAR Diploma or equivalent.
Knowledge & Experience
* Significant relevant secretarial and diary management experience in a similar role.
* Respond to and deal with routine and complex enquiries.
* Previous experience of arranging meetings and producing relevant agendas, minutes, and papers.
* Proficient in the use of computer packages.
* Experience of using/updating electronic client admin systems.
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Transparency and honesty
Skills
* Strong verbal and written communication skills.
* Ability to communicate at all levels.
* Ability to develop and maintain good working relationships.
* Able to plan and prioritise.
* Accurate and efficient keyboard skills.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum criteria for the role.
Employer certification / accreditation badges
Name: Professor Nicola Wilson
Job title: Programme Director, Mental Health Research
Email address: nicola.wilson@merseycare.nhs.uk
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