Debt Recovery Specialist Location : Sheffield, S3 About Us: Join a fast-growing, innovative company specialising in the recovery of outstanding parking charges. We use cutting-edge technology combined with a dedicated team to deliver excellence in debt resolution for our clients. Our commitment to staff development and retention provides a positive and dynamic work environment with real career progression opportunities. Position Overview: This role offers you a unique opportunity to develop your expertise in a niche area of debt recovery. You will be responsible for resolving low-value outstanding parking charges, primarily handling inbound calls with a focus on first-call resolution. The position involves working towards both personal and team targets while maintaining a professional and empathetic approach to managing sensitive conversations. Key Responsibilities: Resolve outstanding parking charges by contacting individuals, predominantly through inbound calls. Aim for first-call resolution while meeting client and company expectations. Record accurate information from customer interactions. Manage challenging conversations with professionalism and empathy. Work towards personal and team targets to maximise income potential. Handle multi-channel communication effectively (email, phone, etc.). Follow established processes and guidelines to deliver high-quality customer service. About You: Experience in sales, collections, negotiation, or working towards targets in the financial sector is preferred. Strong questioning, negotiating, and communication skills. A resilient, empathetic, and solution-oriented approach to handling sensitive situations. Confident telephone manner with the ability to de-escalate and resolve customer issues positively. Self-motivated, with a strong work ethic and the ability to meet realistic targets. What We Offer: Salary of £22,310 per annum. On-target earnings (OTE) of £28k, with potential earnings exceeding £32k. Permanent, full-time role with 37.5 hours per week (shift rota between 8:30 AM and 7 PM, including occasional Saturday mornings). Extensive training and development programs. Company benefits including Life Assurance, Pension Scheme, in-house refreshments, and on-site parking. Apply today