Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives. Area Manager – Housing London based with a balance of home and office working £ 45,633 - £48,035 37.5 hours per week We have an opportunity for an Area Manager to join our Housing Operations team, based in London. As an Area Manager you will be responsible for the line management of Housing Officers and their Scheme Managers, supporting them to deliver excellent customer service in all aspects of Housing and Tenancy Management. The role of Area Manager – Housing will include: Manage the delivery of a high quality housing management service Lead on developing community projects to support a customer first approach Commitment to meeting target for compliances and KPI’s Support and work in partnership with internal and external stakeholders to maintain a customer first approach in all aspects of tenancy management Line management of staff Skills and experiences: Proven experience of delivering high quality tenancy services Working knowledge of relevant regulations and good practice Proven experience of managing staff Degree, management qualification or relevant professional qualification is desirable Proficient in using housing management software Good negotiation and presentation skills Proficient user of Microsoft packages including Word, Excel, Outlook and Teams Travel is a requirement of the role, therefore a full valid driving license is essential Why work for us? Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £ 45,633 per annum (rising to £48,035 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 16 March 2025 Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – housing.recruitmentsanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it’s like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.