Strategic Planning: In consultation with the Director of Finance and IT, develop and execute a mid to long-term IT strategy that supports Willen Hospice's mission, including cloud-based systems and electronic health record management. IT Governance: Establish robust IT governance frameworks to ensure compliance with healthcare regulations and data privacy laws. Technology Leadership: Guide the Executive Team on technology trends and investments, ensuring that IT capabilities match organisational needs. Project Management: Oversee and project manage identified IT projects with the outsourced MSP, particularly those aimed at system transformations and improvements. Work collaboratively with Database Owners to support the further development and effective use of data held across the organisation. Vendor Management: Collaborate with the MSP/manage the MSP and other technology partners to ensure high-quality IT support and infrastructure management. Work with the MSP to shape the future of IT at Willen. Risk Management: Identify and mitigate IT risks, especially those related to 24/7 healthcare delivery and fundraising events. Procurement: Overall responsibility for all IT procurement within the Organisation, including obtaining the best possible prices without compromising on quality. Budgeting and Resource Allocation: In consultation with the Director of Finance and IT, oversee IT budgeting and ensure cost-effective technology solutions. Efficiency - Implement strategies alongside the MSP to reduce remedial support tickets and enhance system reliability. User satisfaction - Improve user satisfaction through effective technology solutions and responsive IT support. Policies and Procedures - take ownership of all IT related Policies and Procedures ensuring they are updated on a timely basis. Information asset ownership: To act as the Information Asset Owner for the CRM system, working with the Data Protection Officer and Compliance Manager to ensure the department is compliant and operating within GDPR legislation and all other applicable regulations. Create protocols and processes that ensure our databases contain high quality, consistent, relevant data. Regularly reviewing the database, designing and implementing strategies to ensure it remains fit for purpose and updated following a mailing cleanse. Deliver training and induction to new and existing staff on the CRM system, provide user guides and manage the day-to-day functionality and further development of the system. Manage relationships with third-party software providers, as well as attending training on the CRM database and other relevant platforms.