Working as part of a team on the Women's Unit at City Hospital, you will be responsible for providing a front of house reception to our service users. To answer telephone calls and deal appropriately with enquiries from patients, staff and the general public, seeking advice or referring else where if necessary. Liaise with the clinical team to ensure patients are treated within breach dates. Use relevant electronic booking systems to arrange appointments for follow-up clinics, as instructed by the medical/nursing staff and maintaining clinics. Collection /sending out and processing of incoming /outgoing mail and documentation. Dealing with incoming mails and results. Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service. This position will require the candidate to work on a Monday and Friday and one other day as mutually agreed.