Your role Reporting to the SVP Global Institutional Sales, the Institutional Client Service Executive is responsible for supporting our EMEA new business sales teams with their day-to-day activities, to ensure the function performs as efficiently as possible. Assist in leading the team to meet/exceed business objectives ensuring all individual KPI’s are constantly hit while acting as a role model to the team and consistently performing to target. This role will require you to work with a sophisticated institutional client base including alternative funds, private capital managers, family offices and other institutional investors, as well as their administration agents and other service providers. Success in the role will require a commitment to delivering very high service standards, exceptional organizational skills and attention to detail, and the ability to thrive in a collaborative but fast-paced and performance oriented team environment. To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. What you'll be doing Key Responsibilities: Client Relationship Management: Act as a key point of contact for clients and internal service groups, quickly and professionally address inbound customer service inquiries raised by fund managers, fund service providers, or other stakeholders. Attend and contribute to operational, client and regulatory meetings to maintain and improve performance of client service initiatives. Provide periodic reports & feedback on client issues and department activities. Sales Process Support: Support the sales team by creating early-stage sales collateral and due diligence materials, coordinating delivery and management of marketing campaigns. Assist with coordination and booking of new client business meetings. Communicate with prospective clients regarding documentation required for collection and the status of any active submissions as necessary. Creating and proactively managing client records, onboarding cases and credit applications in Salesforce CRM, working with Compliance and Credit teams to ensure internal SLAs for client requests are consistently achieved. Support senior sales leaders with data collation and reporting, including Sales pipeline information and call recordings, as required. Market and Industry Knowledge: Maintain advanced knowledge of the alternative investment industry and private funds marketplace in EMEA. Have the ability to review, understand and discuss fund PPMs/OMs, investment strategies, fund structures and cash flows within alternative funds. Other duties and responsibilities: Perform day-to-day supervision of the team as it grows, including involvement in regular performance appraisals and ongoing team development. Complete all necessary training required for the role, ensure training is coordinated and implemented for any new team members, identify needs and action accordingly. Adhoc administrative duties and product testing, as may reasonably be required from time to time. Required Qualifications: Experience: min. 5 years of experience in client services role within financial services, ideally with a background in fund administration or alternative investments. Industry Knowledge: Strong understanding of the alternative investment space, including private equity, hedge funds, real estate, venture capital, and other institutional investment models. Technical Experience: Proficiency with Microsoft Office products and knowledge of Salesforce is an asset. Communication Skills: Excellent verbal and written communication skills. Ability to clearly and effectively communicate and build relationships with sophisticated clients and their service providers. Self-Starter: Highly motivated and proactive, with the ability to work independently to help the broader team meet its objectives. Strong organizational skills and the ability to manage multiple projects simultaneously is critical. LI-NH1 LI-Corpay About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.