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Apply to: Police Controller - Apprenticeship (Abingdon)
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Police Controller - Apprenticeship (Abingdon)
Apply From: 07/03/2025
Learning Provider
Delivered by THE CHIEF CONSTABLE OF THAMES VALLEY
Employer
Thames Valley Police
Vacancy Description
* Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding.
* Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines.
* Working with partner agencies to record other incidents in which the Police play a role.
* Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police.
* Dealing with requests/queries via online platforms.
* Managing the dispatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times.
* Making sure Police Officers and other resources have all the necessary information to deal with the incidents they have been deployed to.
* Represent the Police Control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also to perform your controller duties around other large scale events such as Reading Festival, Ascot Race Course, Henley Royal Regatta and other ad hoc events (subject to extra training, ability and willingness to travel).
Key Details
Vacancy Title
Police Controller - Apprenticeship (Abingdon)
Employer Description
Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public. Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve. Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. It’s a unique and rewarding career. A career worth living.
Vacancy Location
Abingdon Police Station, Colwell Drive, Abingdon, Oxfordshire OX14 1AU
Wage Frequency
Custom
Number of Vacancies
30
Vacancy Reference Number
1000307729
Key Dates
Apply From
07/03/2025
Closing Date For Applications
2025-03-23 23:59:59
Interview Begin From
Possible Start Date
2025-09-19 00:00:00
Training
Training to be Provided
The apprenticeship takes approximately 18 months to achieve. Once complete, you will receive a level 3 apprenticeship in emergency service contact handling.
During the apprenticeship, you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.
The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing.
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this, it will be at the location you apply for.
Learning Provider
THE CHIEF CONSTABLE OF THAMES VALLEY
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Non-judgemental, Patience.
Apply Now
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