E-Commerce Client Services Executive, Retail Company, London, £30,000 - £35,000, Immediate Start!
Our client, a Luxury Retail company based in North London, is looking to recruit a personable, driven Graduate to join their small team. Working in an incredibly varied role with the ability to progress in multiple directions, this is a great opportunity for the right candidate.
Our client has been established for close to 25 years and has a dedicated base of both B2B and B2C clients in the UK and overseas. Due to their growth and consistent success, they are now seeking a candidate to assist the Customer Service Manager in handling calls, emails, and orders. In a nutshell, your responsibilities will include:
1. Handling inbound calls/emails from a varied client base
2. Acting as the first point of contact for all queries
3. Offering exceptional service to both B2B and B2C clients
4. Preparing posts for social media platforms
5. Booking in stock
6. Loading new products onto the website
7. General administrative duties
Additionally, you will assist in the company's small Warehouse operation during busy periods, specifically with:
1. Gift-wrapping orders
2. Personalisation of orders (engraving/embossing)
3. Picking orders (incredibly light products - no heavy lifting!)
To be considered for this position, it is ESSENTIAL that you have the following:
1. Educated to University level or equivalent (fresh Graduates encouraged to apply!)
2. Fun, sociable personality
3. Articulate telephone manner
4. Genuine 'can do' attitude - open to getting involved in various tasks!
Although not essential, candidates with Customer Service experience are strongly encouraged to apply.
In addition to a competitive salary of £30,000 - £35,000, our client offers:
1. Incredible progression opportunities
2. Great working hours (Monday - Friday: 9.00am - 5.30pm. No late evenings/weekends!)
3. Opportunity to learn various business skills
4. Free parking on-site (or a short 5-minute walk from the nearest station)
Our client is looking to move quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
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