The Opportunity
Utilising your excellent telephone and administrative skills you will provide administrative support services for our customers and field team, from initial contact through to the end of the contract terms. You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information.
Your day to day will include:
* Answering and managing a large volume and variety of telephone enquiries
* Responding to customer correspondence by letter and email
* Liaising with our Customers, Financial Advisers and third parties, to process and administer instructions and enquiries.
* Working as a team to ensure that service standards are met
What we offer you
* Up to £23,800 basic salary
* Annual discretionary bonus scheme up to 7% dependant on your performance and company performance.
* 25 days holiday plus bank holidays
* Life cover (x4 pensionable salary)
* Pension scheme (you put in 5% the company 10%)
* Employee Assistant Programme
* 1 paid days for charitable work
Working hours are 35 hours a week Monday to Friday. Start times can vary from 7.30am to 9.00am. After a successful training period there is flexibility to work from home up to 2 days a week.
What we require
* Previous experience in a phone based role.
* Excellent telephone manner and customer service skills
* Strong written and oral communication skills
* Good computer skills
* Strong attention to detail
* Ability to work effectively within a team
* Good organisation skills and ability to prioritise to meet business deadlines