Customer Service Representative – Make a Difference in Every Interaction
We're hiring a Customer Service Representative to deliver exceptional support and build lasting relationships with our valued customers. Enjoy a competitive salary starting at £25,000, free parking, and a collaborative work environment that prioritises your growth. Join A1 Flue Systems, a leader in flue and chimney solutions, and help us maintain our reputation for excellence.
About Us:
At A1 Flue Systems, we take pride in being the UK's market leader in flue, chimney, and exhaust solutions. With decades of expertise, we serve clients across a range of industries, combining innovation, reliability, and quality. Our team is passionate about what we do, and we're looking for someone equally enthusiastic to join us.
About the Role:
As a Customer Service Representative, you'll be the first point of contact for customers, ensuring their needs are met with professionalism and care. Key responsibilities include:
1. Managing high volumes of phone calls and inquiries.
2. Responding promptly to customer queries with accurate information (training provided).
3. Building trust and sustainable relationships through active communication.
4. Handling complaints and resolving issues efficiently.
5. Preparing and managing orders, quotations, and invoicing.
6. Collaborating with i...