Lloyd Recruitment Services is thrilled to collaborate with a leading organisation in the search for a dedicated Contact Centre Agent to join their team on a full-time permanent basis. This exciting opportunity offers first-class training and the potential for career progression within the organisation.
As a Contact Centre Agent, you will promote and sell a range of services and products, handle enquiries, and resolve complaints to the highest standards. This role involves providing excellent customer service through inbound calls, outbound calls, email, webchat, and/or social media.
What's in it for you?
£25,000 - opportunities to quickly earn up to £27k with additional product learning
2 days office and 3 days WFH
Free parking on-site
25 days plus bank holiday (buy and sell holiday)
Lots of discounts across retail and hospitality
5 % pension
World class training and onboarding
Private medical cover
Key Tasks/Accountabilities:
Promote and sell services related to insurance products ensuring compliance with all standards
Undergo training and comply with current and ongoing regulatory requirements
Continuously learn and develop product knowledge to meet operational requirements
Provide high-level customer advice and information services to members and potential members, ensuring first-time resolution whenever possible
Support colleagues through knowledge-sharing in a collaborative environment
Take ownership of personal development, st...