Dalcross House, Poole & Cover at Belvedere Court 1 day a week
Non-Residential - Permanent, Part Time (30 hours per week)
Dalcross House & Belvedere Court are retirement living schemes consisting of 35/26 self-contained flats in Poole, Dorset close to a thriving city centre with plenty of amenities. It is a private development for the over 55’s and is managed by a non-resident Scheme Manager.
We’re now seeking a Non-Residential Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks, respond to emerging changes in circumstances, identify and manage risk including safeguarding, and take accountability for ensuring that appropriate actions are taken. You will engage with older people and their families, support them in identifying issues that are important to them, and help them to progress these issues. Developing relationships with partner agencies, you will support customers in accessing a programme of well-being and social initiatives that address issues affecting older customers such as improved well-being, reduction in loneliness, and dementia awareness.
You will routinely carry out health & safety, fire safety, and warden call system checks ensuring both compliance and achievement of consistently high service standards.
The ideal candidate will:
* Have experience of working in a housing environment or recent demonstrable experience of frontline customer service.
* Possess good general IT skills including Microsoft Office applications and a willingness to learn our in-house systems.
* Exhibit excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
* Be a motivated and committed self-starter with strong organisational skills and a passion for delivering innovative services.
* Be able to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors and external agencies.
* Think practically and logically, producing high-quality work and overcoming problems to meet deadlines.
* Deliver excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider, managing around 40,000 homes and serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. We support equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
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