About The Role
Atlas Workplace Services has an opportunity for a Post Room Operative to join our team in Farnborough.
Working at our client's site, the Post Room Operative will be supporting the on-site team to ensure that all post-related services are efficiently delivered and effectively managed. This includes receipt, delivery, collection, dispatch, and accurate auditing – receipt/dispatch of mail items.
Principal Duties and Responsibilities
Operations
* Handling, processing, delivering, and dispatching to client’s Tenants from/to:
- Appointed couriers.
- Royal Mail.
- Client Internal mail points.
- Others as required.
* Ensuring adherence to site clearance and security procedures.
* To collate all incoming mail and distribute to Tenants / recipients.
* Ensure delivery and collection of post schedules are completed.
* Ensure all post is recorded and documented appropriately based on type, ensuring records are maintained.
* Collect all outgoing mail from agreed mail points and process prior to collection by courier.
* Ensure that high priority incoming and outgoing mail is processed in accordance with its priority. Mail marked urgent is to be delivered to the addressee without delay.
* Ensure sufficient levels of labels and post stamps are maintained to not disrupt service.
* Operate IT and other equipment as per instructions and training.
* Maintain awareness and actions to be taken in the event of a suspicious package in accordance with the Standard Operating Procedures for ‘Screening Mail and Deliveries’. Observe all Client and company statutory fire and health and safety regulations. Promote a positive safety culture. Any other tasks that are deemed reasonable for the role.
Information Security and Data Protection
* Adhere to company Information Security Policy.
* Adhere to company Data Protection Policy.
* Protect all ‘protectively marked material’, personal and sensitive data/information in accordance with company and Client policies.
Manage Yourself
* Maintain the highest professional standards, ensuring focus on a quality approach towards clients, customers, and colleagues. Manage your time effectively, cooperate with all requests for service and carry out all reasonable management requests.
Client and Customer Relationships
* Working in the best interests of the Client and customers at all times. Forming positive relationships based upon trust, openness, and honesty.
* Promote a professional, corporate, and positive image, being polite, helpful, tolerant, and courteous at all times.
Freedom to Act
* Operate within agreed operational and/or supervisory guidelines. Freedom to escalate any H&S issues to Atlas Workplace Services.
* Atlas Workplace Services’s QSHE Director.
About You
Minimum Qualifications, Certifications, and Training Required
* GCSE in English and Maths or Equivalent.
* Manual Handling.
Knowledge, Skills, and Experience for this Role
* Experience of working within post rooms, mail services, reception, or concierge services or client-facing environments.
* Experience of working within a secure environment.
* Good customer service skills.
* Good interpersonal, verbal, and written communication skills.
* Computer literate in Microsoft Word, Excel, and document management.
* Ability to work under pressure and to deadlines.
About The Company
Atlas Workplace Services was built to be different from the faceless organisations in the facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions, and more.
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