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Customer Service Representative, Northampton
Client:
Brook Street
Location:
Northampton, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
2b8e69d259c6
Job Views:
79
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
Job Description
Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.
The Role:
We are recruiting for an exciting Customer Service Representative (Temp), part of the Her Majesty's Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service.
You will deliver a wide range of customer service/admin work; contributing towards helping create a more effective, less costly, and more responsive justice system for everyone. This is a fantastic opportunity for passionate candidates to deliver excellent customer service.
Please Note: Working hours are 09.00 - 17.00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system.
Primary Responsibilities:
1. Have a positive approach and a can-do attitude. Be open to change and not afraid to take on challenges.
2. Demonstrate flexibility and the ability to adapt across teams and processes.
3. Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
4. Field calls from the public seeking assistance in issuing or responding to their claims.
5. Maintain regular contact with court staff at processing sites throughout the country.
6. Deliver customer query resolution across various contact channels, consistently meeting performance indicators for accuracy and timeliness.
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