Join Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.
Our contact centres have embraced hybrid working which means you can split your time between home and the office.
Manage a range of inbound calls from customers with technical queries, billing questions or requests to upgrade their packages.
• Take the time to understand each customers needs and recommend Sky products to enhance their viewing, online and/or mobile experience.
• Be a valued member of a supportive, fun, and friendly customer service team
• Be available to work 39 hours per week Monday - Friday between the hours of 8:45am & 7:00pm and Saturday 9:00am & 5.A strong commitment to providing outstanding customer service.
Drive business performance by achieving daily, weekly and monthly KPI's.
Free Sky TV, along with discounted broadband
Discounts on external gyms
• Cycle to work scheme
• Private healthcare
• Dental and other healthcare options
Financial wellbeing
• Sky pension plan and Life Assurance which gives you extra piece of mind
Annual Sharesave scheme and long service awards
Inclusion:
That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application.
You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.
When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check.