Job summary Complex Care is a service working with older adult services users with comorbidity of physical health impacting on their mental health. This could be in a range of them accessing services like A&E and GP frequently OR they will be refusing support for their health needs. The role of the support worker will be in working with the team in achieving positive recovery goals for that group of clients in the community. You will be part of wider group working with the Geriatricians leading the service and their team of nurses and junior doctors as well as the GPs. You will be involved in assessing risk and follow care plan that has been drawn by the band 7 mental health nurses in the team to maintain safety in the community. This role is quite autonomous on its own and you will require your expertise to create engagement and follow lone working policies all along. Working under the supervision of the band 7 you will be supported and protected in your role to develop further in improving communication skills, record keeping, creating meaningful care plan with service users and report writing. There are lots of opportunities to develop further in this role and become a fully competent professional in the community. Main duties of the job 1. Clinical Responsibilities Knowledge, awareness and understanding of Mental Health Law,including legislation of particular relevance to the community sectorincluding the Community Care Act (2015) treatment legislation, theCare Programme Approach (2008), the Mental Capacity Act (2005)and Community Treatment Orders (CTO). Working under the indirect supervision and guidance of a RegisteredMental Health Professional (RMHP) to implement care with Older adult service users Participating in the assessment of service users' mental and physicalhealth, including risk assessment and early signs of relapse, promptlyreporting observations to the Nurses in the team Participating in the planning of care, promoting independent living andworking towards recovery. 2. Promoting Recovery Assisting service users to access community resources that areculturally appropriate. Assisting service users in maintaining their dignity, privacy and choice,treating them with respect at all times.3. Communication and Collaboration Working as part of a team, exchanging appropriate information withservice users, carers, and other team members on a regular basis. Understanding and working within the boundaries of the Lone WorkingPolicy and awareness of Personal Safety in a community setting. Working in a professional manner, respecting the boundaries of therelationship with service users and carers in a community setting andmaintaining confidentiality of sensitive information. About us As per Job Description you will have opportunity to develop in this role and progress to upper grade. You will have the opportunity to attend all the trainings provided by the trust. You will have regular supervision from the senior nurses in the team You will be entitled to all the staff benefits that the trust has in place for staff. Job description Job responsibilities Working under the direct supervision and guidance of a Registered Nurse/Senior Health Care Support Worker/ Assistant Practitioner/Nurse Associateto support the delivery of quality nursing care, contributing to the physical,psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps toaddress any issues that arise.2. Undertaking activities to ensure that the fundamentals of care are metnutrition, hydration, hygiene, comfort, emotional and social support.3. Providing hands-on care to service users including: Undertaking 1-1 engagement with service users in an honest,open and non- judgmental way. Recognising and valuing service users as individuals,acknowledging the importance of maintaining the service usersrespect and dignity at all times and ensure that the care providedrespects equality and diversity. Escalating any concerns to a Registered Nurse. Monitoring and recording service user clinical observations asdirected by a Senior Clinician/Registered Nurse/ B4, such asphysical observations and vital signs and escalating as appropriateany signs or symptoms of deterioration or that do not fulfill thepersonal parameters to the relevant professional. Implementing the principles of recovery: encouraging andsupporting service users to engage with healthy lifestyles,participate in community meetings and other activities oftheir interest.4. Escorting service users, as required, in line with Trust policies, underguidance and supervision of Senior Healthcare Support Workers, NursingAssociates, Assistant Practitioners or Registered Nurses.5. Advocating for service users needs and rights within Trust policy. 6. Demonstrating the development of an understanding of mental health signsand symptoms and an understanding of how these may present in practiceincluding recognition of impact on patient presentation and behaviourincluding risk factors.7. Recognising and responding appropriately to challenging behaviour in linewith Trust policies and training, actively seeking the supervision andguidance of a Senior Health Care Support Worker, Nurse Associate,Assistant Practitioner or Registered Nurse.8. Demonstrating the development of knowledge and understanding of thefundamentals of the Mental Health Act, Mental Capacity Act and Deprivation of Liberty and other legislation applicable to the practice area and how theyare implemented in practice.9. Contributing to an effective communication process with appropriate andaccurate information to patients, carers, family, friends and colleagues.Engaging and listening carefully and actively, and responding usingappropriate language and accessible communication methods and skills.Developing communication skills to enable and support difficultconversations, acknowledging cultural differences and professionalboundaries.10. Demonstrating development of effective clinical communication anddocumentation: effective verbal and written handover of relevant andobjective information, ability to determine key information, ability torecognise and describe effectively symptoms of mental illness, distress or ofa deteriorating patient, and ability to escalate issues of concerns effectivelyand in a timely manner.11. Maintaining timely and accurate service user written/electronic recordsunder supervision and in line with Trust policy.12. Reporting, without delay, any safety or security concerns to maintain thesafety of service users, carers, staff and others to senior staff.13. Reporting safeguarding concerns to a Registered Nurse.14. Responding respectfully to concerns / complaints raised by patients,families and carers and escalate in accordance with trust polices.15. Maintaining confidential information in accordance with Trust Policies.16. Protecting service users, self and others by maintaining a clean and healthyenvironment in accordance with health and safety and infection controlpolicies.17. Working in ways that support shared responsibility within the team:demonstrating support, respect and courtesy towards colleagues; working ina professional manner and with Trust values always in mind, respecting theboundaries of the relationship with service users/patients, carers and staff.18. Attending and participating in team meetings.19. Engaging in reflective practice to ensure effective patient care is based onevidence based practice and with Trust values in mind. Attending staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.20. Participating in supervision by nominated senior staff member, includingannual review of performance as part of the appraisal (or PADR) system.21. Undertaking mandatory training as required by Trust policy plus CareCertificate, Trust Level 2 Apprenticeship if appropriate and other CPDtraining related to the role or area of work.22. Ability to fulfil all the requirements of the role (including physical) and ifunable to then reasonable adjustments may need to be made either to yourrole or place of work to ensure safety of self, staff and patients.23. Undertake any other duties that are commensurate with the band andnature of the postFrameworks within Job description Job responsibilities Working under the direct supervision and guidance of a Registered Nurse/Senior Health Care Support Worker/ Assistant Practitioner/Nurse Associateto support the delivery of quality nursing care, contributing to the physical,psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps toaddress any issues that arise.2. Undertaking activities to ensure that the fundamentals of care are metnutrition, hydration, hygiene, comfort, emotional and social support.3. Providing hands-on care to service users including: Undertaking 1-1 engagement with service users in an honest,open and non- judgmental way. Recognising and valuing service users as individuals,acknowledging the importance of maintaining the service usersrespect and dignity at all times and ensure that the care providedrespects equality and diversity. Escalating any concerns to a Registered Nurse. Monitoring and recording service user clinical observations asdirected by a Senior Clinician/Registered Nurse/ B4, such asphysical observations and vital signs and escalating as appropriateany signs or symptoms of deterioration or that do not fulfill thepersonal parameters to the relevant professional. Implementing the principles of recovery: encouraging andsupporting service users to engage with healthy lifestyles,participate in community meetings and other activities oftheir interest.4. Escorting service users, as required, in line with Trust policies, underguidance and supervision of Senior Healthcare Support Workers, NursingAssociates, Assistant Practitioners or Registered Nurses.5. Advocating for service users needs and rights within Trust policy. 6. Demonstrating the development of an understanding of mental health signsand symptoms and an understanding of how these may present in practiceincluding recognition of impact on patient presentation and behaviourincluding risk factors.7. Recognising and responding appropriately to challenging behaviour in linewith Trust policies and training, actively seeking the supervision andguidance of a Senior Health Care Support Worker, Nurse Associate,Assistant Practitioner or Registered Nurse.8. Demonstrating the development of knowledge and understanding of thefundamentals of the Mental Health Act, Mental Capacity Act and Deprivation of Liberty and other legislation applicable to the practice area and how theyare implemented in practice.9. Contributing to an effective communication process with appropriate andaccurate information to patients, carers, family, friends and colleagues.Engaging and listening carefully and actively, and responding usingappropriate language and accessible communication methods and skills.Developing communication skills to enable and support difficultconversations, acknowledging cultural differences and professionalboundaries.10. Demonstrating development of effective clinical communication anddocumentation: effective verbal and written handover of relevant andobjective information, ability to determine key information, ability torecognise and describe effectively symptoms of mental illness, distress or ofa deteriorating patient, and ability to escalate issues of concerns effectivelyand in a timely manner.11. Maintaining timely and accurate service user written/electronic recordsunder supervision and in line with Trust policy.12. Reporting, without delay, any safety or security concerns to maintain thesafety of service users, carers, staff and others to senior staff.13. Reporting safeguarding concerns to a Registered Nurse.14. Responding respectfully to concerns / complaints raised by patients,families and carers and escalate in accordance with trust polices.15. Maintaining confidential information in accordance with Trust Policies.16. Protecting service users, self and others by maintaining a clean and healthyenvironment in accordance with health and safety and infection controlpolicies.17. Working in ways that support shared responsibility within the team:demonstrating support, respect and courtesy towards colleagues; working ina professional manner and with Trust values always in mind, respecting theboundaries of the relationship with service users/patients, carers and staff.18. Attending and participating in team meetings.19. Engaging in reflective practice to ensure effective patient care is based onevidence based practice and with Trust values in mind. Attending staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.20. Participating in supervision by nominated senior staff member, includingannual review of performance as part of the appraisal (or PADR) system.21. Undertaking mandatory training as required by Trust policy plus CareCertificate, Trust Level 2 Apprenticeship if appropriate and other CPDtraining related to the role or area of work.22. Ability to fulfil all the requirements of the role (including physical) and ifunable to then reasonable adjustments may need to be made either to yourrole or place of work to ensure safety of self, staff and patients.23. Undertake any other duties that are commensurate with the band andnature of the postFrameworks within Person Specification Essential Criteria Essential Care Certificate English and Mathematics basic qualifications (eg GCSE at grade C or above) or equivalent Desirable Level 2/3 Health and Social care qualification / working towards qualification Experience and Knowledge Essential At least one year as a Healthcare Support Worker, or equivalent level of experience. Approachable and Self-aware and demonstrate an ability to self-reflect. Communications skills - receiving and conveying information accurately with staff and with service users and able to keep accurate records. Able to provide quality care that is responsive to service user's needs, without close supervision, and acting on own initiative, within protocols, policies and care plans. Desirable Training and experience in specialist skills such as ECG, Vital Signs, Phlebotomy Person Specification Essential Criteria Essential Care Certificate English and Mathematics basic qualifications (eg GCSE at grade C or above) or equivalent Desirable Level 2/3 Health and Social care qualification / working towards qualification Experience and Knowledge Essential At least one year as a Healthcare Support Worker, or equivalent level of experience. Approachable and Self-aware and demonstrate an ability to self-reflect. Communications skills - receiving and conveying information accurately with staff and with service users and able to keep accurate records. Able to provide quality care that is responsive to service user's needs, without close supervision, and acting on own initiative, within protocols, policies and care plans. Desirable Training and experience in specialist skills such as ECG, Vital Signs, Phlebotomy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South London and Maudsley NHS Foundation Trust Address Heavers Resource Centre Complex Care Support Team 122-124 Selhurst Road Greater London SE25 6LL Employer's website