Customer Service RepresentativeKettering AreaHours - 39 hrs pw - Monday to Thursday 0830-1700, Friday 0830-1600Salary - £25,500-£27,500 plus other benefitsOur client based near Kettering is recruiting an experienced Customer Service Representative on a permanent basis to administer and process sales enquiries and orders, and resolve all manner of customer complaints and queries efficiently and effectively. You will also be an internal contact for the regional Area Sales Manager, and provide sales support to Customers, External Sales teams and Production teams on company products and contribute to the overall delivery of revenue and profit for the company.Key ResponsibilitiesWorking as part of a team, alongside the Sales, Estimating, Technical, Production and Credit Control teams to deliver company projects. To strengthen relationships with customers who are regularly involved in projects and to identify new business opportunities to progress further.
1. Be proactive on following up quotes within the region
2. Correctly processing a high volume of customer orders in a timely, accurate and professional manner
3. Dealing with an extremely high volume of incoming calls covering a diverse range of topics
4. Handling/dealing with customer complaints and escalating them to Senior Management, where required
5. Logging and resolving customer invoice queries relating to the sales ordering pro...