Based at: JT Hughes Telford, Stafford Park 1, Telford, TF3 3BD
Reports to: General Manager
Job Purpose: To support the Aftersales Team (Service/Warranty)
Schedule: Monday-Friday 08.00am-5.30pm (30 min lunch break)
Saturdays 08.30am-12.30pm on a rota basis
Salary: Depending on experience up to £26,749.00- £27,747.00 per annum + bonus opportunity
At JT Hughes Group we are a very successful family run established business. We pride ourselves on our outstanding customer service and long term staff retention. We have a new opportunity for a Service Advisor. We are ideally looking for an experienced Service Advisor, who will have at least 2 years' experience in customer service role. A full training programme will be provided to ensure you reach the standards we expect.
Key Responsibilities:
1. Offer full support to our Aftersales Department.
2. Deal with customers both in person and over the telephone, recording customers’ requirements in a professional and polite manner.
3. Book vehicles into our workshop, arrange service loan vehicles and produce customer invoices.
4. Process warranty claims and work in our parts department.
Skills Required:
The successful candidate will be extremely enthusiastic, organised, and confident enough to ask for help if you don’t understand. You will have great attention to detail and always be willing to go that extra mile. You must be an excellent communicator and it is essential that you are a team player. You must possess a desire to learn and develop your skills.
You will have a passion to deliver a high standard of customer service, be extremely driven, and possess excellent telephone and face-to-face communication skills. A full UK Driving Licence is required.
Benefits:
* Salary depending on experience
* Death in Service Insurance
* Company Pension
* Discounted Repairs and Discount on New/Used Car Purchase
* 28 Days holiday increasing to 30 Days holiday after 12 months service
Due to the high number of applicants we will only reply if you are selected for an interview.
This vacancy is not applicable to previous applicants.
How to Apply:
Please use the form below to send us your details and your CV to apply for this post. CV file uploaded must be of type .pdf, .doc or .docx and must not exceed 400 Kb.
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