Flights Manager This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for modernising and streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a management role within an airline or tour operator and with GDS expertise. The role is preferably office based in Norfolk with some flexibility for hybrid working. This is a Monday-Friday role with a salary of circa £40,000. Flights Manager - Role & Responsibilities: Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines. Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS. Build and maintain effective commercial relationships with airline suppliers. Support team in all aspects of the role to include flight changes, cancellations and emergency situations arising. In collaboration with product team, research appropriate routes and air pricing solutions with airlines. Oversee flight loading and daily flight monitoring. Keep up to date with destination entry regulations and ensure all visas are processed efficiently and accurately. Ensure service delivery standards are met and customer service delivery is always of an exceptional standard. Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching. Flights Manager Skills & Experience Required: Minimum 3 years' experience in a flights or aviation department in the travel industry. Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire. Passion for delivering excellence, with fresh new ideas and a will to make things happen Proficiency with GDS platforms, ideally Amadeus. Strong organisational skills and attention to detail. Excellent communication and customer service skills. Ability to work under pressure and meet deadlines. Knowledge and understanding of scheduled airline contracts group flights. Flights Manager - Additional information: Salary circa £40,000 Monday-Friday 08.45 to 17.30 Office based, with some flexibility for hybrid working after initial induction. Perkbox Discounted holidays & fam trips Wide variety of staff social activities Please apply for the role of Flights Manager online or email your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk