Job summary We are currently recruiting a forward thinking, reliable and enthusiastic Administration team member to join our busy administration team based at The Gateway, Fylde Coast. As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities. This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision. This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service. The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision. Main duties of the job o Be the first point of contact for the department.o Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.o Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.o Receive, allocate and despatch departmental mail (internal and external).o Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.o Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.o Demonstrate the role to new or less experienced staff. About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. For more information please visit our website via Lancashire & South Cumbria NHS FT Date posted 04 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum (pro rata) Contract Fixed term Duration 12 months Working pattern Part-time Reference number 351-FYL548-GT-A Job locations The Gateway Fylde Coast FY1 6JN Job description Job responsibilities Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role Job description Job responsibilities Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role Person Specification Qualifications Essential Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience Knowledge Essential Demonstrable knowledge of working with databases Demonstrable evidence of working with Microsoft Office applications Experience Essential Experience of working in an office environment Experience of working with members of the public Skills Essential Demonstrable evidence of good grammar and numeracy skills Ability to demonstrate good organisational skills Personal Essential Ability to demonstrate excellent telephone manner Ability to work excellently and productively as part of a team Other Essential Willingness to travel around the organisational footprint to support the needs of the business Ability to work flexibly and comply with all requirements of post Person Specification Qualifications Essential Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience Knowledge Essential Demonstrable knowledge of working with databases Demonstrable evidence of working with Microsoft Office applications Experience Essential Experience of working in an office environment Experience of working with members of the public Skills Essential Demonstrable evidence of good grammar and numeracy skills Ability to demonstrate good organisational skills Personal Essential Ability to demonstrate excellent telephone manner Ability to work excellently and productively as part of a team Other Essential Willingness to travel around the organisational footprint to support the needs of the business Ability to work flexibly and comply with all requirements of post Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust Address The Gateway Fylde Coast FY1 6JN Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)