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Contract - Permanent
Job Summary:
The Workshop Co-Coordinator is responsible for managing workshop operations, delivering excellent customer service, handling repairs, processing warranties, and ensuring smooth communication between customers, staff, and manufacturers. This role plays a key part in achieving store targets by promoting repairs and servicing while maintaining up-to-date product knowledge.
Key Responsibilities:
* Welcome customers, assess their needs, and provide recommendations
* Process transactions and manage workshop operations using the computer system
* Provide outstanding customer service and professionally handle complaints
* Answer and direct calls within the department and across the business
* Supervise department staff and coordinate work on customer and in-house machinery
* Prepare quotes, process invoices, and communicate effectively with customers
* Manage warranties, repairs, and servicing, liaising with manufacturers
* Report work progress to the General Manager and Director
* Maintain a safe, clean, and organised workshop environment
If you have experience dealing with customers, overseeing a workshop/technician team, and dealing with suppliers and manufacturers, this could be the ideal position for you.
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