Job Description
Operational Leadership:
* Provide strategic leadership to the Senior Management Team's and it’s operational functions, ensuring efficient and high-quality service delivery.
* Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
* Continuously streamline processes and workflows to improve operational performance.
* Deputise for the CEO when required, representing the organisation at events, meetings, and in day-to-day operations.
Strategic Planning and Execution:
* Collaborate with the CEO and support, manage and develop the senior management to shape and execute the charity’s strategic plan.
* Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
* Identify opportunities for growth, cost optimisation, and improved service delivery.
Board of Trustees Liaison:
* Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
* Work closely with the CEO to ensure transparency, accountability, and alignment with the Board's expectations.
* Attend Board meetings and provide insights on operational challenges, opportunities, and key achievements.
Financial Management:
* Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.
* Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
* Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.
People Management and Development:
* Line manage and develop the SMT (nine managers)
* Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
* Establish performance goals and metrics for staff, offering regular feedback and development support.
* Promote an inclusive, diverse work environment that values employee engagement and professional growth.
* Oversee recruitment, onboarding, performance management, and retention strategies.
Risk Management and Compliance:
* Develop and implement strategies to identify, assess, and mitigate operational risks.
* Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.
* Implement internal controls and governance practices to safeguard the charity’s reputation and assets.