The Macmillan Cancer Care Navigator will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers.
The Cancer Care Navigator will work in close unison with the Clinical Nurse Specialists to ensure the coordination and management of patients at all points of their cancer pathway; from diagnosis, throughout the care treatment pathway and onto after care support.
Cancer Care Navigator will provide administrative, coordination and pathway navigation support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway. They will be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics; supporting patients in the resolution of non-complex needs and concerns as well as being a point of contact for patients who will have been prepared by their clinical team for Patient Stratified Follow Up (PSFU).
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main responsibilities
• Assess and interpret the needs of individuals attending/contacting the service and respond effectively to their needs providing a professionalquality service.
• Provide telephone advice and triage where appropriate, working within
• defined protocols and guidelines. Documenting and communicating
• outcomes as per service specification.
• Provide Level 1 psychological support within own knowledge
• boundaries following appropriate training.
• Assess patients using Holistic Needs Assessment Tool and supporting patients in
• the resolution of non-complex needs and concerns; documenting outcomes
• accordingly via a supportive care plan. Keep all assessments up to date electronically and maintain database.
• Participate in collating patient surveys/patient experiences surveys
• and develop action plans alongside the clinical nurse specialist teams and lead nurse
• Support the Personalised care team in providing Health and well-being and living with and beyond programmes.
• Contribute to the delivery of education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term condition.
An exciting opportunity has arisen a highly motivated, enthusiastic individuals to join an existing team to work providing support to people living with cancer within Walsall Healthcare NHS Trust.
The postholder will be responsible for conducting holistic needs assessments contributing to the Personalised Care and Support Plan, ensuring people's physical, practical, emotional & social needs are identified and addressed at the earliest opportunity, referring and signposting to supportive services.
The post holder will demonstrate excellent organisational skills, must be flexible in their approach, able to exercise initiative & demonstrate a consistently high standard of professionalism. The post holder will have excellent communication skills & be willing to undertake ongoing training and development as part of attaining their competency assessment.
A major remit of the post involves supporting patients with cancer and their families, both face to face and via telephone, who are referred by the clinical teams as well as those patients/relatives seeking info, advice and support independently.
The main focus of the role is to enhance the patient experience, enhance the staff experience and improve the quality of our service.
If you would like further information regarding this inspiring opportunity, please contact Nicola Adams, Macmillan Lead Cancer Nurse on 07977 290603
• Co-ordinate the transfer / transition of care between service teams, or facilitationof service provision across interfaces of care – for example for patients attendingother hospital trusts for treatment.
• Refer to other team members when appropriate and following discussion with the
• Clinical Nurse Specialist.
• Develop good working relationships and liaison between other departments and
• Healthcare professionals within WHT.
• Communicate directly with patients, relatives and carers demonstrating empathy,understanding and respect. Information discussed and received will often requiretact or persuasive skills, to ensure safety and understanding around treatment
• side effects as well as an understanding of complex information around treatmentoptions and end of life care.
• Plan and organise own workload to ensure patient needs are prioritised.
• Plan andorganise own day to day workload, which will also involve liaising with severalother healthcare professionals and external agencies.
• Act as advocate and facilitator to resolve issues that may be perceived as
• barriers to care.
• Help patients and relatives overcome barriers to understanding when English is
• not their first language.
• Reporting all complaints and untoward occurrences as per trust policy.
• Participation in Macmillan training and education opportunities for self-development and shared experience.
• Participate in other duties to reflect an evolving healthcare service as appropriate.
• Patient Information
• Coordinate access to patient information and education resources for patients.
• Collaborate and work closely with local providers of validated informationresources, users and user groups, including the Resource and InformationCentre, and other registered providers e.g. Macmillan, Support Groups and other specialist providers.
• Support and coordination of remote surveillance for patients on self-managedfollow up (PSFU) pathways to ensure risk free survivorship:
• Communicate effectively with relevant MDTs and clinical teams to ensure that all new and migrated PSFU patients are identified for coordinated support as assessed by health professionals.
• Be responsible for maintaining the Somerset Cancer Registry Database for patients on PSFU, monitoring clinical alerts, organising relevant tests required and ensuring results are flagged to the named clinician and MDT.
• Be responsible for the regular monitoring, auditing, and reporting of compliance
• with the remote surveillance pathways in line with the governance protocols.
• Contribute to clinical/lT team reviews of implementation issues of the remotesurveillance systems and support and contribute to solution identification and
• resolution.
• Ensure all documentation is recorded accurately, legibly signed and dated inaccordance with Trust policies
This advert closes on Sunday 8 Dec 2024