Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
An exciting opportunity has arisen within Breast Screening for a highly motivated and enthusiastic individual to join our friendly, professional team.
This post offers the opportunity to work in a challenging and changing environment while gaining wide experience across all breast imaging services.
This post is for 22.5 hours per week. The opening hours for the Department are Monday to Friday, 08:30 to 17:00.
Evidence of qualifications will be required at interview and during the onboarding process.
Main duties of the job
The post holder will form part of the WWL Breast Imaging team including the South Lancashire Breast Screening Programme, the Symptomatic Breast Service and the Family History Service.
The post holder will provide comprehensive administrative and clerical support to the administrative team and associated health professionals.
Job responsibilities
* Responsible for reception of patients for radiological procedures.
* Provide administrative support including the use of patient appointment systems.
* Co-operate with all disciplines when receiving telephone, fax, and all other requests including enquiries from patients.
* Operate relevant Trust IT systems, inputting and maintaining patient information and updating patient records.
* Assist in establishing and maintaining correct input of data.
* Assist in monitoring data quality within Radiology IT systems, ensuring consistency, accuracy and timeliness of data.
* Maintain patient records to the standards expected by the Directorate/Trust.
* Monitoring of stationary/clinical stock levels within the department and requesting supplies where appropriate.
* Be accountable for own actions.
* Plan and prioritise own workload to meet service demands.
* Seek advice for those duties/tasks which go beyond prescribed schemes of work.
* Liaise with referrers, patients and carers, answering queries and arranging appointments.
* Arranging follow up/recall appointments as/when instructed.
* Retrieval of case notes and previous images where required, prior to patient attendance.
* Sorting incoming mail, dealing with outgoing mail including images.
* Maintain workflow of departmental records and file accordingly.
* Identify errors in administration and resolve them within a set time-frame seeking advice where necessary.
* Acquire information from patients to confirm identity, previous attendance and any other details required by the department.
* Answer telephone enquiries from multiple sources, taking messages as required.
* Communicate effectively with patients possessing various emotional, physical and mental issues.
* Liaise with porters regarding the transit of patients and arranging necessary transport.
* Liaise with Trust wards, other departments and medical staff regarding in-patient and out-patient examinations.
* Communicate with internal and external sources, both clinical and non-clinical regarding the continuity of patient care and treatment.
Standard Duties & Responsibilities
The Trust operates a No Smoking Policy. All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Childrens Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust website.
Person Specification
Qualifications
* Educated to GCE/CSE/GCSE 'O' Level Standard or equivalent
* IT Qualification
Experience
* Working to deadlines
* Working in an office environment
* Working with IT systems
* Experience working in a hospital environment, particularly within Radiology or Breast Imaging
* Customer care
Skills
* Ability to communicate with others effectively using a variety of methods
* Ability to organise own workload
* Ability to work effectively with basic IT equipment
* Competent in the use of Microsoft packages including Office and Outlook
Knowledge
* Clerical working
* NHS IT Systems and workflow
Additional
* Ability to work effectively both alone and as part of a team, with a commitment to deliver high standards of care.
* Must be diplomatic, courteous and patient
* Must be reliable and flexible
* When required, must be able to travel between sites within appropriate timescales
* Speak English to an appropriate standard relevant to their role, i.e with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
#J-18808-Ljbffr