Role Purpose
* As a member of the Housing Asset Management Team, contribute towards achievement of the services aims and objectives as contained in the Smarter Housing Plan and Repairs Policies
* To act as a lead professional in all aspects of repairs and maintenance inspections and the management of repairs providing technical advice in all matters relating to the building stock in a customer focused manner for tenanted and void properties
* To manage the performance delivery of repairs and maintenance term contractors to ensure that the services provided are carried out in a professional and efficient manner, ensuring that works are carried out within agreed constraints of time, budget, quality, value for money and customer performance criteria.
* To ensure that contractor performance is in compliance with statutory legislation, building regulations, health and safety policies and financial regulations.
* To be responsible for managing customer complaints, formal enquiries, insurance, compensation and legal claims in a timely manner with a satisfactory outcome and that corrective action is taken to prevent re-occurrences or to improve the service.
Main Duties
* To contribute to the development and delivery of Housing's service plan objectives in line with the Smarter Housing Plan and Corporate priorities.
* To contract manage term contractors in a designated area to ensure repairs and void repairs are delivered in compliance to contract terms and conditions and that the services provided are to customer's satisfaction and expectations.
* To steer the repairs service with the contractor to ensure that first time-fix repairs are maximised, to maximise the use of composite codes and to demonstrate the efficient use of the NHF Schedule of Rates system.
* Ensure that contractors comply with good practice codes, recognised professional standards, appropriate British Standards together with statutory requirements as defined in contract documents and any repairs policy/procedures as required.
* To lead on weekly planned contractors monitoring meetings to review performance and agree corrective actions where appropriate to maintain contract compliance and improvements.
* To manage formal/non-formal complaints/Member/LGO enquiries and ensure repairs are tracked and responses provided in line with the Council's corporate complaints policy.
* To inspect the repairs and review services provided by contractors following unacceptable performance and ensure these are proactively remedied and agreed actions taken to prevent re-occurrences or escalation.
* Ensure that competitive estimates and quotations are provided for repairs where Role Profile Template 2016 composites and the NHF SORs system cannot be used and that they represent VFM.
* To manage variations within agreed timelines and update the customer, ensure that only essential repairs are authorised and ensure submissions represent value for money and quality criteria.
* To ensure dampness and condensation related works are correctly diagnosed and the correct advice is given to customers to control condensation
Knowledge
* Must have M&E knowledge, qualifications and experience.
* Knowledge of the issues involved in providing technical client advice for planned and responsive maintenance
* Detailed knowledge of building legislation including health and safety regulations
* Detailed knowledge of managing repairs contracts
* Knowledge of good practice in commissioning and procurement and value for money in matters relating to the delivery of the repairs, maintenance and voids.
* Knowledge of current housing issues at national, regional and local level particularly those relating to housing investment
Experience
* Experience Experience in writing out our repairs specifications in accordance with bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors.
* Direct experience in implementing innovative working practices to demonstrate efficiency gains and value for money
* Experience in writing out our repairs specifications in accordance with bespoke a Role Profile Template 2016 SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors
* Direct experience in implementing innovative working practises to demonstrate efficiency gains and value for money
* Direct experience of managing repairs contractors and ensuring VFM/Quality/Service Delivery in line with contract arrangements and maximising performance with effective partnership working in public and/or private sectors.
* Direct experience in co-operative working with colleagues
Qualifications
* Minimum qualification at HNC/HND level or higher in building surveying
* Evidence of continuing professional development