Job Description
This position has two main areas of responsibility: supporting the distribution and logistical supply of products while delivering optimal customer service solutions to both internal and external customers.
This is a key role within a small and dedicated team. You will be responsible for various essential aspects of the buying function and its administration, directly impacting the success and profitability of the business. The role involves substantial interaction with team members at all levels, as well as direct communication with external suppliers.
Key Responsibilities:
* Process purchase orders for kitchens and appliances received from the sales/design team.
* Follow up on orders to ensure materials are shipped and delivered on time.
* Maintain strong working relationships with suppliers.
* Check all kitchens before delivery to ensure orders are picked correctly.
* Liaise with the accounts team to verify supplier invoices.
* Process customer returns once received at the warehouse.
* Handle sample requests and arrange deliveries, including direct shipments from international suppliers if required.
* Work closely with the design team to ensure correct products and pricing for customers.
Personal Attributes:
* Strong written and verbal communication skills.
* Excellent telephone manner.
* Logical problem-solving abilities.
* Strong PC skills are essential, including MS Word, Excel, and email.
* Experience with SAP is beneficial but not essential.
* Ability to multitask and meet deadlines.
* Team player with a proactive approach.
* Previous experience in a similar working environment is advantageous.
Education & Communication Requirements:
* Good standard of numerical and written literacy.
* Strong attention to detail when handling a variety of products.
Additional Details:
* Working hours: 8:00 AM – 5:00 PM, Monday to Friday.
* 23 days holiday plus public bank holidays.
* Staff discount.
* Free on-site parking