Job Description
To undertake ICT Technical tasks required in the support, implementation and maintenance of ICT platforms and systems.
To provide the highest standard of customer service and assist customers to access ICT support services, via self-service, email, and telephony.
To provide technical support to users of the Service including:
1. Set up end users desktop workstations and peripheral equipment
2. Set up and maintain local and wide area network equipment
3. Set up network features for end users to connect to the Council's corporate data network using agreed standards, to provide an error-free outcome.
4. Investigate service requests or incidents assigned by the ICT Team Leader/ ICT System Administrators following agreed guidelines and procedures.
5. Resolve reported calls to the IT Service Desk relating to specific hardware or operating systems using appropriate tools and equipment.
Additional Information
Clackmannanshire Council welcomes applications from everyone and values diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently underrepresented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer. #J-18808-Ljbffr