Job summary PREVIOUS APPLICANTS NEED NOT APPLY Provide administrative support to theBladder and Bowel (Continence) Service. Manage telephone calls on an individual basis with service users and deal sensitively and appropriately and take relevant action depending on the nature of the call. To input patients order details onto the continence service product databases and observe confidentiality in accordance with GDPR. To act as a link between staff, service users and other service users by receiving and giving informed and accurate information, whilst maintaining patient confidentiality. Provide general and product related advice and information to service users, carers and clinical staff over the telephone. Arrange clinic appointments as appropriate. Demonstrate empathy and understanding of the patient and carers emotional needs. To maintain adequate supplies and equipment for the department, checking stock deliveries against delivery notes, reporting discrepancies / damages and follow up as appropriate. Main duties of the job The3/4 "must haves" for you to be considered for this role: Minimal face to face patient contact however must have excellent Interpersonal telephone skills - be able to manage sensitive personal information. IT skills - knowledge of key operating systems such as Microsoft and RIO Manage own workload daily, independently and without supervision and to demonstrate the flexibility required to respond to interruptions and changing priorities. Experience of databases and record keeping About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust site Date posted 20 March 2025 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum, pro rata (incl of HCAS) Contract Permanent Working pattern Part-time Reference number 371-CHS955-A Job locations Wokingham Hospital 41 Barkham Road Wokingham RG41 2RE Job description Job responsibilities For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Eloise Rimmer on 07929 826796 or email: eloise.rimmerberkshire.nhs.uk who will be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible Job description Job responsibilities For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Eloise Rimmer on 07929 826796 or email: eloise.rimmerberkshire.nhs.uk who will be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible Person Specification Education/Qualifications/Training Essential GCSE English, Maths or equivalent RSA level 2/3 or equivalent level of experience and skills Previous Experience Essential Secretarial experience and be competent in the use of Microsoft packages and a knowledge of IT systems Knowledge, Skills & Abilities Essential Excellent written and verbal communication skills Excellent keyboard skills Extensive IT skills and ability to use word processing, spreadsheets, e-mail etc. Excellent interpersonal skills Ability to prioritise and plan own workload Ability to remain focused on and complete tasks in a busy office environment Work flexibly Be friendly and approachable Person Specification Education/Qualifications/Training Essential GCSE English, Maths or equivalent RSA level 2/3 or equivalent level of experience and skills Previous Experience Essential Secretarial experience and be competent in the use of Microsoft packages and a knowledge of IT systems Knowledge, Skills & Abilities Essential Excellent written and verbal communication skills Excellent keyboard skills Extensive IT skills and ability to use word processing, spreadsheets, e-mail etc. Excellent interpersonal skills Ability to prioritise and plan own workload Ability to remain focused on and complete tasks in a busy office environment Work flexibly Be friendly and approachable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address Wokingham Hospital 41 Barkham Road Wokingham RG41 2RE Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)