IT SERVICE DESK TECHNICIAN - 9 MONTH CONTRACT - INSIDE IR35
One of Loriens Dundee based Public Sector Clients are looking to hire an experienced IT Service Desk Technician to join their team on an initial 9 month contract.
Any Successful candidates will be required to be on site 2x per week in Dundee.
Experience
* Working in a busy, customer facing IT Service Desk environment
* Using a Service Desk tool to manage incidents, service requests, problems and assets.
* Supporting common office software, Microsoft Windows 10/11, Azure Services and applications, Windows Server 2012/2016/2019, Active Directory and Office 365 e.g. Outlook, SharePoint, One Drive.
* Experience of working to ITIL standards
Qualifications
* Educated to HNC level or equivalent in an ICT related discipline.
Skills & Knowledge
* Excellent communication skills.
* The ability to communicate with non-technical colleagues to resolve IT incidents remotely.
* The ability to remain calm under pressure.
* The ability to work on own initiative and prioritise and manage own workload.
* Troubleshooting and resolving IT Hardware problems.
Planning & organising
1. Uses a methodical and systematic approach to make efficient use of time and manage workload.
2. Recognises the need to be flexible ...