Operations Administrator Supervisor - HQ
Chatham HQ, Fitted Rigging House, Chatham Historic Dockyard, Chatham, Kent, United Kingdom Req #121
22 November 2024
Ward Security are looking for a highly organised and motivated Operations Administrator Supervisor. The Operations Administrator Supervisor will play a pivotal role and will supervise and oversee the daily performance of the Operations Administration team ensuring efficient delivery of the day-to-day administration and operational tasks and services provided by the team.
The Operations Administrator Supervisor will monitor the team’s productivity and provide positive feedback and coach where necessary using the company's online training tools and policies.
Position: Operations Administrator Supervisor
Location: Chatham. Flexibility to work in the London office
Key Responsibilities:
1. Oversee the day to day key functions of the Operations Administration team
2. Act as primary contact for any escalated administrative issues and complaints
3. Resolve operational challenges and report to management where necessary
4. Facilitate the credit control process ensuring purchase orders are chased effectively and efficiently
5. Ensure invoices are raised accurately and in accordance with management account deadlines
6. Identify and implement administrative systems and processes to optimise productivity within the working practise
7. Work to team goals & KPI’s and monitor progress of the Operations Administration teams’ performance
8. Guarantee a consistently high level of customer satisfaction both for internal and external customers
9. Effectively monitor and assist company budgets and costs throughout the financial year
10. Lead project teams when implementing new IT systems and train admin team
11. Monitor and maintain company’s compliance and operating procedures
Knowledge, Qualifications and Skills:
1. Proven experience working in a supervisory or leadership role – 2 years
2. Excellent leadership and decision-making skills
3. Experience of motivating and developing a diverse team
4. High level of administrative and time management skills
5. Experience working in a fast-paced environment
6. Effective communication skills at all levels of the organisation
7. Competent use and knowledge of Microsoft Office Packages
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision: We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us?
Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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