Are you passionate about cars and providing exceptional customer service?
Join our team at Henrys Cars Glasgow as a Service Advisor!
About Henrys Cars:
Henrys Cars is a leading car dealership in Glasgow, offering a wide selection of new and high-quality used vehicles. We are a customer-focused company that prides itself on providing exceptional service.
About the Role:
We are searching for a highly motivated and customer-focused Service Advisor to join our growing team. This is a full-time position. You will play a vital role in ensuring customer satisfaction by providing expert advice and managing the service process for our valued customers.
1. Welcome customers in a warm and professional manner and actively listen to customer concerns.
2. Clearly explain service and repair options, including estimated costs and timelines.
3. Obtain customer authorisation for repairs and ensure all paperwork is completed accurately.
4. Liaise with technicians to ensure timely and efficient repairs.
5. Maintain clear communication with customers throughout the service process.
6. Process customer payments and ensure a smooth checkout experience.
7. Maintain a clean and organised service reception area.
8. Contribute to a positive and professional service environment.
About You:
1. Previous experience as a Service Advisor in the automotive industry (preferred).
2. Excellent communication, interpersonal, and customer service skills.
3. The ability to build trust and rapport with customers.
4. A meticulous and organised approach to work.
5. Proficient in using computer software for service scheduling and invoicing.
6. A valid UK driving license is a plus.
If you are a highly motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.
Benefits:
1. Competitive salary and benefits package.
2. Opportunity for career progression within a successful company.
3. Be part of a supportive and dynamic team environment.
4. Work in a modern and well-equipped service department.
5. 33 days holiday increasing to 35 after 2 years.
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