Join Our Team at North West Ambulance Service – Patient Transport Services Team Leader
Are you an experienced and compassionate leader looking for a rewarding career in healthcare? North West Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leader to lead a dedicated team in providing high-quality patient transport services across the region.
About the Role: As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staff, ensuring that patients are transported safely, promptly, and with the utmost care. You will play a pivotal role in maintaining high standards of patient care and operational efficiency, while managing day-to-day activities and ensuring compliance with relevant policies and procedures.
Key Responsibilities:
1. Lead and supervise a team of patient transport staff at multiple sites, offering guidance and support in their day-to-day duties.
2. Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
3. Monitor performance, maximize efficiency, provide feedback, coaching, and development opportunities for team members.
4. Maintain effective communication with patients, colleagues, and other healthcare professionals.
5. Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
6. Help manage and optimise resources, including vehicles and equipment.
What We’re Looking For:
1. Proven leadership and supervisory experience, ideally in a healthcare or patient transport setting.
2. Strong communication and interpersonal skills, with the ability to manage and motivate a team.
3. A compassionate, patient-centred approach to care.
4. Able to demonstrate compassionate leadership.
5. Ability to remain calm under pressure and solve problems effectively.
6. A full, clean driving licence (D1 category preferred).
7. Flexibility and willingness to work a variety of shifts.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
For further details / informal visits contact: Name: HR Hub Team Job title: HR Hub Team (Recruitment) Email address: nwas.recruitment@nwas.nhs.uk Telephone number: 03451122018
For Further Information Please Contact:
Jill Cheetham - jill.cheetham@nwas.nhs.uk
Simon Walsh - simon.walsh@nwas.nhs.uk #J-18808-Ljbffr