Join to apply for the Switchboard Operator role at Hull University Teaching Hospitals NHS Trust.
Job Summary
An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital. The post is to cover a rotational shift pattern on a full-time basis. You will be required to work a shift pattern that includes early, evenings, nights, weekends, and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions). Flexibility is key as the team operates 365 days, 24 hours a day, 7 days a week.
Salary: £23,615 PA PR - (Plus unsocial hours enhanced pay). Access to salary sacrifice vehicle lease scheme and other staff benefits.
We are seeking a dependable and motivated individual who possesses excellent communication skills and works well under pressure. You will require a confident telephone manner and proven customer service skills.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England. You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations, and incident procedures in a calm and professional manner. Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.
Person Specification
Education / Qualifications
Essential
* Good standard of secondary education to GCSE level or equivalent
Desirable
* NVQ customer care or equivalent
Skills / Knowledge
Essential
* Work under pressure
* Basic IT skills with a knowledge of Microsoft Office based applications
Desirable
* Previous switchboard/telephone experience
* Knowledge of NHS
Communication and Interpersonal Skills
Essential
* Customer care experience
* Experience of working within an office environment
* Excellent telephone skills
Other Requirements
Essential
* Must be willing to work flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Hull University Teaching Hospitals NHS Trust
Castle Hill Hospital
Castle Road
Cottingham
HU16 5JQ
Employer's website: https://www.hey.nhs.uk/
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Administrative
Industries
Hospitals and Health Care
#J-18808-Ljbffr