Dealer Performance Manager - Birmingham, AL
TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience.
The Opportunity:
If you enjoy being client-facing then this is the position for you! Serving as a field service provider for TrueCar the Dealer Performance Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. In this role reporting to the Regional Manager, Dealer Service, you will soft upsell TrueCar products and features to existing dealers, acting as a liaison between dealers and TrueCar, understanding the needs of dealers, and problem-solving.
How you will contribute to TrueCar’s success:
* Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers.
* Advocate for dealer success to reduce churn and problem-solve issues.
* Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
* Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
* Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
* Establish and maintain strong relationships with dealer senior leaders and decision-makers.
* Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead resolution of challenges where required.
* Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
* In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products.
* Support a team environment with strong morale, and positive energy, anchored on sales goals.
* Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.
* Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
* Support in the management of account receivables for assigned accounts.
* Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
* Develop trusting relationships and open communication, accepting feedback (up and down).
Your Expertise:
* Demonstrated success in relationship management in the automotive industry
* Tech-savvy with the ability to understand, interpret and present data with a consultative approach
* Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
* Proven track record of excellent client service
* Ability to travel domestically by car, using personal vehicle, for daily travel and by airplane or car for overnight trips over 50% of the time
* Experience with Salesforce or other Customer Relationship Management tool utilization
* High integrity, self-starter, strong work ethic, with a high level of energy
Base Salary + Incentive Target: $100,00 - $115,000
Your TrueCar Experience
As a crew member, you’ll be primarily based out of your home as a part of our Dynamic Workplace strategy. We provide additional benefits & perks to assist our crew members in having a sustainable home workstation including monthly internet/mobile phone service reimbursement and furniture & equipment for your space.
At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law.
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