A high growth SME supplying into the leisure industry is looking for a Customer Services Specialist/Account Manager to manage their key accounts. If you thrive in a customer-centric environment, excel in managing client relationships, and love problem-solving, this could be the perfect role for you! Key responsibilities include:
Managing key client Accounts, ensuring client needs are met and exceeded
Build and Maintain Relationships, develop long-term relationships with clients to drive customer satisfaction and retention
Handle Enquiries, respond promptly to customer enquiries resolving issues efficiently and professionally
Identify opportunities to offer additional products that benefit the client and drive revenue
Liaise with internal departments to ensure seamless delivery of services and products to customers.
Prepare regular status reports for clients and management, outlining progress, results, and any potential issues
Suitable candidates must have a minimum of 2 years experience in a customer service, account management, or related role; have the ability to engage and develop relationships quickly and have a genuine interest in putting the customer first. Please apply now for immediate consideration.
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