Job Description
Partner Support Manager
Location: Watford (Hybrid – 2 days WFH)
Salary: £45,000 - £50,000 plus incredible benefits
About our client
Our client is a rapidly expanding, data-driven digital iGaming company at the forefront of gambling technology and strategic partnerships. They specialise in providing high-quality solutions to enhance partner relationships, drive efficiency, and maximise performance in a competitive landscape.
As part of their team, you’ll be joining a forward-thinking environment that values adaptability, ownership, and innovation. They pride ourselves on fostering a culture that supports both professional development and personal growth.
About the Role
This is an exciting opportunity for a methodical, data-focused professional to take ownership of their partner support function. You'll be managing partner requests, working with Jira (or similar ticketing systems), running reports, and ensuring seamless aftercare support.
You’ll work closely with the Partnerships Manager to oversee the technical and administrative aspects of partner support. While this is a heavily administrative and tech-focused role, there's also an opportunity to develop strong stakeholder relationships, providing guidance and solutions to partners in a structured and process-driven manner.
Key Responsibilities
* Managing Partner Requests – Oversee incoming queries via a ticketing system (Jira or similar), ensuring prompt and effective resolution.
* Data & Reporting – Generate and analyse reports to monitor trends, identify issues, and provide actionable insights.
* Technical & Product Understanding – Develop in-depth knowledge of our system and product, ensuring smooth troubleshooting and aftercare support.
* Stakeholder Collaboration – Work closely with the Partnerships Manager and internal teams to enhance partner experience and ensure clear communication.
* Process Improvement – Identify and implement efficiency improvements in the partner support function.
What We’re Looking For
* Process-Driven & Methodical – Strong attention to detail with the ability to manage and streamline processes.
* Tech-Savvy – Experience working with ticketing systems (Jira preferred) and a keen understanding of software and digital products.
* Data-Focused – Comfortable running reports, analysing trends, and drawing insights to inform decision-making.
* Strong Communicator – While this is an admin-heavy role, you’ll need the ability to explain technical concepts clearly and concisely.
* Experience in I-gaming, recruitment or a similar industry (Preferred) – Someone with a structured, process-driven mindset will excel in this role.
* A ‘Hand-Holding’ Approach – Ability to guide partners through solutions, ensuring a seamless aftercare experience.
What’s in it for You?
* Competitive salary (£45k - £50k)
* Hybrid working (2 days WFH)
* Opportunity to work in a growing, innovative environment
* Clear career progression within the team
* Exposure to data analytics and partner strategy
* Free gym membership
* Private healthcare & dental cover
* Annual bonus scheme & stock options
If you’re methodical, tech-focused, and data-savvy with a knack for process improvement, we'd love to hear from you!