Title: CRM Analyst Employment: Full time, permanent Location: Based at our offices in Holborn, London - Hybrid working pattern, 3 days a week in office Reports to: Analytics Director Start date: Immediate Who We Are: Omaze is an entertainment company with a social purpose. We offer our customers the chance to win dream homes and support amazing causes. Launched in the US in 2012, Omaze crossed the pond to the UK in 2020, fundraising in partnership with some of the biggest and most loved British charities. We’ve since raised over £40,000,000 for our incredible UK charity partners, like Teenage Cancer Trust, British Heart Foundation, Marie Curie, Alzheimer’s Research UK, the RSPCA and many more. Why You’ll Love Working at Omaze: Growth: Omaze is one of the fastest-growing companies in the world, going after a $400 billion market. Impact: You will be a part of a passionate team of world changers, dedicated to making a big ripple effect in the world. Pioneering: We are doing something no one has ever done before. Culture of learning and fun: We work hard to grow together and spread joy in the process. Named one of Fast Company’s Most Innovative Companies and Inc.’s Best in Business. Who we’re looking for: Some of the most commonly asked questions at Omaze are “Who are our customers, what makes them tick, and how do we reach and appeal to them in the most effective ways possible?” Helping us to answer these questions will be the backbone of the CRM Analyst’s role at Omaze. We’re looking for someone who is capable of using our deep pool of customer data to extract key insights to drive CRM strategy, and to shape our understanding of the customer. They will play a pivotal role in informing how we communicate with our different user segments through their life cycles, driving one of Omaze’s most critical channels. What you’ll do: Be the right-hand-person of our Head of CRM, ensuring that they have an intuitive understanding of CRM performance, and that the decisions they make are data driven Dig into unstructured data to find insights about our customer base, informing how we communicate with our different user segments through their life cycles Use these insights to size and scope AB / multivariate tests and experiments throughout our user base Analyse the outcomes of these tests to iterate, and input into our CRM strategy Work alongside data engineering to ensure that underlying CRM data is modelled in the most appropriate way, and build out dashboards and reporting to surface what impact CRM is having on the business Our ideal candidate has: 4 years of product / marketing analytics experience at a high growth company, with specific experience working with data pertaining to CRM (e.g. email outreach, customer lifecycle management, segmentation, etc.) Demonstrable experience of impacting a product / marketing roadmap through the production of actionable insights, and an ability to present work effectively to non-data colleagues An ability to break down a high level problem into constituent parts Fluency in SQL, and the ability to query and transform large volumes (billions of rows) of data (we use Snowflake) Experience with BI tools such as Tableau or Looker, and the ability to create highly accessible, digestible visualisations and dashboards Working knowledge of ELT / data modelling tools such as dbt is a bonus What we can offer you: 30 days annual leave ( bank holidays) Private medical and dental insurance 9% employer pension contributions, when you contribute at least 2% Individual learning and development budgets Enhanced family leave policies Life assurance of 4x your salary Group income protection Critical illness cover We actively seek out diversity of thought and experience to drive innovation. We welcome differences of background, identity, and perspective and work hard to ensure that all people can bring their authentic self to work at all times.