CARPENTER LEAD (INSTALLATION LEAD)
CRAWLEY & LONDON - PERMANENT
Job Overview:
Working for an industry leader, our client is a family-run, highly successful business experiencing exceptional growth with their high-quality products. The purpose of this role is to enhance customer and stakeholder experience by ensuring successful product delivery and timely resolution of site-related issues.
The Carpenter/Installation Lead is a skilled tradesperson who constructs and installs wooden structures like doors, windows, cabinets, and trim within buildings, fitting and securing all necessary hardware components for proper functionality. This role combines carpentry skills with precise installation abilities.
The Installer will extend quality assurance processes to installation through onsite training and support, providing continuous improvement feedback to designers and operations.
To be a successful Installation Lead, you require the following skills & attributes:
Skilled joiner with significant architectural hardware installation experience in high-end residential applications. You will be a good trainer capable of instructing contractors and internal teams in the correct processes to install our products. Excellent interpersonal & communication skills, a customer-oriented attitude, and the ability to work well under pressure are essential. Attention to detail, excellent time management, and organizational skills are also required. Working as a team is crucial, and exposure to operations and planning functions will be an advantage as this role will liaise closely with Operations and Project Consultant teams.
Please note that you must be willing to spend 50% of your time in Crawley and 50% in London.
Responsibilities:
* Maintenance and rejuvenation of existing samples
* Contractor/Joiner site installation team training and support
* Internal and external problem solving
* Internal training and product development and improvement
* Onsite product or installation defect repairs
* Facilities maintenance
* Willing to travel to various sites in and around London
* Planned product maintenance, setting, and lubricating
* Scheduled site support visits including provision of spares
Education/Work Experience Requirements:
Required:
* Carpentry or joinery trained with broad best practice experience installing high-end architectural hardware.
* Contract work in a construction environment
* Technical knowledge of ironmongery and architectural hardware, both functional and decorative
* Experience delivering training or technical support to installation teams
* UK driver's license with a clean record
Nice to have:
* Bespoke joinery and hardware specification and design knowledge
* Customer support experience
* Process-oriented
* Metal finishing experience
* Passion for high-end bespoke joinery and hardware creations
Hours:
07:30-16:30 Monday to Friday
Please note that visa sponsorship is not provided. Candidates must have the right to work in the United Kingdom. Please submit your resume in English. All applications will be handled with confidentiality. Only shortlisted candidates will be contacted.
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