Job Description
Job Number:
Claims Specialist - Surplus (Job Number: 11005735R1D20241125)
DISCOVER your opportunity
Multiple locations considered.
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and also to interact and collaborate frequently with Regional Practice Leaders and the Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What will your essential responsibilities include?
* Proactively managing and handling assigned claims across multiple jurisdictions including initial analysis, drafting coverage letter, preparing a resolution strategy, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the client and AXA XL.
* Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation, consistent with AXA XL litigation management best practices.
* Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
* Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed.
* Managing expenses through thoughtful expense management and claims best practices.
* Producing internal reporting in support of best practices and reserving guidelines. Following the AXA XL Claim Alert process.
* Identifying, monitoring and reporting on emerging liability and coverage trends.
You will report to Claims Manager – Surplus.
We’re looking for someone who has these abilities and skills:
* Preferred experience in the handling and management of general liability, with a focus on premises, products, personal and advertising liability claims.
* Proactive and Results Oriented File Handling: Ability to proactively manage assigned claims. Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple workstreams, while maintaining quality.
* Analytical and Technical Skills: Robust analytical and technical skills to handle complex and difficult claims. Sound judgment skills.
* Collaboration: Ability to develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters and legal counsel. Willingness to seek input from others as needed to achieve the best result possible for the client and AXA XL. Capable of working and collaborating with a virtual team.
* Communication: Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service.
* Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.
* Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
* Client-Service Oriented: Focus on value at all points in the claims experience, delivering on our promise to our clients.
Licensing: Possession of state adjuster licenses is preferred. Insurance designation(s) (CPCU, AIC, ARM) preferred.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
* Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
* Robust support for Flexible Working Arrangements.
* Enhanced family friendly leave benefits.
* Named to the Diversity Best Practices Index.
* Signatory to the UK Women in Finance Charter.
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.
* Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
* Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
* Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business.
* AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs.
The U.S. pay range for this position is $83,500–$145,500. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.
AXA XL is an Equal Opportunity Employer.
Location
Location: US-PA-Exton
Other Locations
US-CT-Hartford, US-GA-Atlanta
Job Field
Claims
Schedule
Full-time
Job Type
Standard
AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
#J-18808-Ljbffr