The eCommerce Customer Service Administrator is responsible for providing timely and accurate administrative support to Scopes eCommerce team and online customers., The postholder will carry out important administrative tasks such as answering and resolving online customer queries as well as those generated by Scopes finance and stock management systems.
To be successful in this role you will -
* You will have good interpersonal skills with the ability to build good working relationships at all levels.
* You will possess great attention to detail.
* Have excellent customer service skills.
* You will be proficient in the use of Microsoft Office, in particular Word, Excel and Teams.
Salary: Starting salary of £21,840 with progression as we train you.
Location: Based at Scopes eCommerce Hub (Westlink business park, Unit 19-20, Guide Street, Salford, M50 1BX) Permanent - 35 hours per week. The hub operates from 8am - 8pm, Monday to Sunday. Flexibility will be required as hours will be worked according to a rota and there will be some evening and weekend work., At the heart of everything we do at Scope is Equality, Diversity, and Inclusion. We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Scope benefits We believe hard work deserves reward and recognition. We offer a wide range of benefits including: 35 days annual leave flexible working (where we can) company pension excellent training and career development strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more. Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for equal futures for disabled people.